Application Consultant - London, South East

Job content

An exciting chance to join our highly successful team as an Application Consultant covering the London and South/East UK territory. Regular travel to London, Cambridgeshire, Essex, Sussex, Hampshire, Kent will be required in this role so we are looking for candidates well positioned to cover these regions.

This exciting high-profile role where you will deliver first class technical applications support and training, perform demonstrations of Leica Biosystems (LBS) Instruments and reagents, with promotion and sales of the LBS product portfolio.

The ultimate objective is to support customers throughout the entire customer journey whilst growing core reagent and product sales through market intelligence.

The role will work in close conjunction with the entire (local) Leica Biosystems team to provide optimal customer support with demonstrations, tenders responses, and sales growth. The role will assist in increasing market share through effective promotion and selling efforts and by defending achieved market share against competition.

Applications Tasks – Post Sales

• Instrument and software training to customers
• Troubleshooting and assisting customers with application issues
• Instrument validation support
  

Commercial Tasks - Pre Sales

• Instrument demos
• Assist with technical tender responses
• Supporting Account Manager in customer meetings
• Work closely with entire (local) Leica Biosystems team on business strategy to achieve increased sales on territory
• Support at trade shows
  

Key Responsibilities

Reagents Sales: Generate and develop sales and product awareness of Leica Biosystems product portfolio directly through customer visits & product information, samples and customer trials.

Follow-up new leads generated by marketing activities, product presentations & workshops. In conjunction with the Account Manager, plan and implement sales initiatives in order to address specific tactical and/or strategic business needs. Be pro-active in customer visits, not just reactive to customer requests. Record and actively manage activities in Salesforce.com.

Customer Acquisition and business development: Collaborate with Account Manager in researching and identifying potential new customers in line with strategic directives in order to generate sales and to expand the Leica Biosystems customer base. Key areas to target include current Leica Biosystems users, users of non-Leica Biosystems platforms, Clinical and Research customers. Identify and qualify opportunities to offer consumables and reagents with instrumentation to further increase sales in new market segments. Record all activities as requested by the (local) management.

Demo/Negotiations & Support: In collaboration with the entire (local) Leica Biosystems team, initiate and coordinate demos of Leica Biosystems products at customer sites. Lead customer visits for demonstration at LBS Facilities. Participate in seminars and meetings as necessary in order to promote existing and new products to customers in line with the existing promotional programs and strategies.

Perform or assist during value stream mapping projects in order to promote existing and new products to customers, addressing their specific needs.

Market & Competitors Research: Supply information on market share development, competitor’s activities, trends and market developments in geographic region of responsibility to Sales Management and Marketing. Record customer contacts as requested by the (local) management in the relevant CRM systems.

Training and Support: Performing customer training directly in the demonstration of:

• Instrument use
• Software functionality
• Protocol development for the customer
• Leica Biosystems consumable products
• Provide application support, with a commercial awareness, to customers as required including in-field troubleshooting of application problems and diagnosing rudimentary hardware and software failures
  

What you’ll need to do the job

• BA/BSc in Life Science or equivalent field
• Previous experience as a Biomedical Scientist from a Histology background with specific experience in:
• Specimen Dissection
• Tissue Processing/embedding
• Microtomy/cutting
• Routine H&E staining using automated platforms
• Special Stains
• IHC & ISH staining using automated platforms
• Excellent problem solving and analytical skills. Able to quickly identify customer needs and adapt support based on those to gain customer trust and win
• Commercial awareness: mindset of winning competitive customers for Leica and being brand ambassador, identification of potential customer needs for lead qualification
• Strong communication skills – able to make presentations in front of different audiences and stakeholders, holding a training class, being exposed to C-level suite when needed
• Must be willing to travel within their defined territory up to 80% of their time and also attend Sales and related product meetings as required nationwide.
  

Interested? Join the Leica Bio Systems Team!

Want to join our growing team that is helping our customers do incredible work? We look forward to your application!

Diversity & Inclusion

At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.