Admin Officer

☞ Brook Street

View: 109

Update day: 16-05-2024

Location: Peterborough East

Category: Administrative / Clerical / Assistant

Industry: Staffing Recruiting

Position: Entry level

Job type: Temporary

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Job content

Job DescriptionAdmin OfficerLocation: Peterborough, PE1 1QGHourly rate: £11.60Contract: Temporary 6 - month assignment, Monday to Friday 8:30am - 5pmYou must hold a passport and must have lived in the UK for longer than 5 years. You can apply for the role with your CV. This role requires a security clearance that we will process for you, if successful.Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of Administration Officers in Peterborough. You will be providing appropriate support, working within the case working teams, managing basic administration tasks, answering emails, requesting information, and liaising with other departments and stakeholders.Why work with us?
  • The opportunity to join and work in the public sector
  • Exposure to a work with a range of roles within the Customer Service Group
  • We will help you to build experience, resilience, and networks to support your career
Main Job Responsibilities
  • Managing a caseload, ensuring casework is progressed and managed efficiently
  • Delivering a quality service to both internal and external stakeholders
  • Responsible for compliance and quality assurance
  • Delivering against targets and providing excellent customer service
  • Delivering a professional service to Home Office standards and supporting colleagues
  • Having a flexible approach and being receptive to organisational change
Skills Needed
  • Competent in working in an administrative capacity (non-retail) (Graduates will be considered!)
  • Excellent communication of written and speaking English to enable telephone and email communication with customers along with customer-facing experience
  • Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required
  • Ability to take a responsive and customer-focused approach to work and protect customer and colleague confidentiality
  • Excellent IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
  • Ability to deal calmly and professionally with customers on the telephone and ability to show empathy and support to customers
  • Strong work ethic and resilience
If you feel that you have the necessary skills for this role, apply now!We are committed to promoting a diverse and inclusive community - as place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity or disability. Brook Street, part of ManpowerGroup, is a Disability Confident Employer.
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Deadline: 30-06-2024

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