Account Services Administrator

☞ Standard Bank

View: 102

Update day: 23-05-2024

Location: Douglas North West

Category: Finance / Bank / Stock

Industry:

Job type: Full-time

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Job content

JOB OVERVIEW
Business Segment: Group Functions
Location: IM, undefined, Douglas, undefined
Job Type: Full-time
Job ID: 60052376_80391038
Date Posted: 8/23/2023

JOB DESCRIPTION

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

QUALIFICATIONS

Qualifications
Secondary/High school/A levels/Matric

Experience
1-2 years Ideally previous experience within a banking operation position however it is not essential.

ADDITIONAL INFORMATION

Ouputs:
Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.
Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.
Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.
Maintain professional knowledge, complete internal training programmes, attend learning sessions and pro-actively gains an understanding of the end-to-end processes across all operations processing functions in order to enable effective and efficient performance of tasks as well as being able to provide administrative support to the various Account Services departments.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
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Deadline: 07-07-2024

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