Account Director

Job content

£60,000 per annum + bonus (up to £20,000)

Do you have the courage to break through barriers for change? Are you passionate about enabling changemakers to deliver digital innovation?

Is digital evolution the solution?

If the answer to all of the above is a resounding yes - you could be the Geek we are looking for!

We’re seeking an Account Director to support our service delivery team in growing our existing client accounts at Geeks Ltd, whilst providing leadership on our client roadmaps. An Account Director at Geeks is responsible for ensuring the successful delivery of a number of innovative and fast-paced client projects by building roadmaps and acting as an escalation point on advise for the internal team.

This role reports to the COO and will also collaborate with the CTO and key delivery team members. The Account Director is accountable for delivering long-term growth and delivering kick-ass value to our clients. You will be passionate about ensuring that we’re delivering on our client roadmaps to increase retention, repeat business, and exploring other opportunities. This role supports the senior leadership team and delivery team to ensure tools, training and lessons learnt sessions are in place for the team’s development and successful delivery of our client’s roadmaps.

This is an exciting client-facing role that requires strong interpersonal and communication skills, whilst building meaningful relationships with all stakeholders.

Responsibilities

This is a dynamic role with a diverse set of responsibilities, including the following:

• Build productive, professional relationships with key personnel in assigned client accounts.
• Collaborate with clients to develop and drive roadmaps, drive outcomes, and report on progress.
• Negotiate solution options and commercial arrangements both internally and externally.
• Understand the needs of your accounts and be able to respond effectively with a plan of how to address and solve these needs.
• Work closely with the SLT to ensure tools, training and lessons learnt are in place for ongoing company-wide process improvement.
• Contribute to the commercial strategy and growth of the business.

Required personal qualities

To be a match for this role, you will demonstrate the following personal characteristics:

• Team player You will be someone who takes pride in team achievements and will be a joy to work with
• Agile and adaptable You see change as something positive, an opportunity to grow. You thrive in dynamic environments.
• Curious and a lifelong learner You’re naturally a curious person. You strive to always be better than yesterday. You seek feedback.
• Organised You’re always prepared. You write things down and have a place for everything. You have a talent to bring order in chaos.
• Impact-driven You genuinely care about the world. You are not driven by money, fame, comfort, or other self-interests, but by a burning desire to contribute and make an impact.
• Positive thinker You naturally see the glass half full and focus on the bright side of things.

Required skills

To qualify for this position, you should have the following skills:

• Effective communication You can explain ideas and concepts concisely and succinctly. You know what to say, when to say, and how to say. You minimise misunderstandings.
• Business acumen Our passion is to enable and accelerate our clients’ adoption of technology, to be able to do that we need to work within their business constraint (time, budget, scope). You need to be really good at adapting your solutions to the clients’ needs
• Analytical problem-solving You are not easily overwhelmed by the complexity. You can break complex problems down into small and manageable components. You are quick to spot relationships between things and ideas.
• Highly Effective Collaborator The ability to collaborate with high-performing, cross functional teams to achieve our business goals

Required experience / qualifications

To apply for this position, you will need to have the following qualifications and experience:

• 5+ years of experience This is not a junior position. You should demonstrate 5+ years of experience in this field, or other roles where you could have develop the required skills.
• Experience working on several complex software projects You need to demonstrate experience of working on projects in different industries