2nd Line Technical support

☞ I2I Recruitment

View: 103

Update day: 28-05-2024

Location: Stonehouse South West

Category: Information Technology

Industry:

Job type: Permanent

Salary: £32,000 a year

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Job content

My client is a UK market leader in their field and due to company expansion, they are seeking to recruit a new 1st Line Support Technician to join their team. They are looking for an individual who is hungry to learn, has a passion for technology and an analytical mind.

Daniel Geddes

Recruitment Consultant

Responsibilities

  • Technical assistance, such as proactive monitoring, problem-solving, and security operations.
  • Assistance with customer projects, including remote and on-site assistance for new installs and deployments.
  • Finishing up planned updates and maintenance.
  • Overseeing and assisting with internal systems.
  • Cooperating closely with the first-line support team to address customer concerns when they become more serious.
  • Manage third-party suppliers.

Benefits

  • Competitive Salary
  • On-site parking
  • Progression plan

Requirements

  • Previous experience in an IT Infrastructure Support role, ideally within a MSP environment.
  • Customer service focused and able to communicate effectively with customers at all levels.
  • Strong communication skills, ability to communicate technical information at all levels.
  • Motivated, positive attitude and comfortable working in a team or alone.
  • Good work ethic and a flexible approach to working hours due to demanding business environment
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Deadline: 12-07-2024

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