1st Line support

☞ Hays Specialist Recruitment Limited

View: 117

Update day: 11-06-2024

Location: Wareham South West

Category: Telecommunications Information Technology

Industry: Information Technology

Job type: Permanent, full-time

Salary: £22,000 - £25,000 p.a

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Job description

1st/ 2nd line support - Poole - £25,000

Your new company
Are a vibrant and growing technology company based in Dorset in the United Kingdom. Their software suite is used by customers across the globe, from the United States to New Zealand, with users on all five continents.

Your new role

  • Offering 1st line Customer Service and Support via a help desk and phone.
  • Investigating and troubleshooting issues.
  • Communicate with the Support Team Manager and escalate any required matters.
  • Support the Project Management team with hardware and database set up.
  • Support the Development Team with information gathering on bugs.
  • Training customers on use of the software and hardware.
  • Creating and updating online knowledgebase articles.



What you’ll need to succeed

  • A background or interest in computer operating systems, hardware and software is desired
  • The successful candidate must be able to demonstrate excellent written and verbal communication skills with customers and colleagues.
  • An ability to demonstrate analytical thinking skills
  • Experience in the Cinema or Entertainment industry is desirable but not a requirement.
  • Customer service skills are a must as this is a heavily customer facing position.



What you’ll get in return

  • 36.5hr average working week
  • 30 days holiday p.a.
  • Relaxed and casual work environment.
  • Market rate salary, based on experience.



What you need to do now
If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk

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Deadline: 26-07-2024

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