Technical Support Analyst

About the job

Full Time - 37 hours per week

Interview date: 28 and 31 January 2022

The University of Northampton is seeking a highly motivated, knowledgeable and experienced Technical Support Analyst to join our 2nd line support team.

As a key member of the IT Services Customer Team, the Technical Support Analyst are the second point of contact for all IT support related issues. You will be part of a larger IT Department that covers Operations, Project Management, Infrastructure and Applications.

Your Key Responsibilities will include:

• To provide technology related assistance and facilitate resolution of incidents and requests for both students and staff, either face to face, through self-service or via the telephone
• Complete all work assigned to you, with a high level of diligence
• Respond and resolve customer requests within agreed SLA’s
• Perform troubleshooting and fault diagnostics
• Escalate triaged incidents to IT resolver teams as required
• Perform IT system administration tasks
• Develop technical & personal skills via online training and self-study

About you

We are looking for:

A team player who is self-motivated, enthusiastic, and keen to learn

A proactive approach to work, with a positive and flexible attitude

Willingness to go above and beyond to get the job done

A methodical approach to work with the discipline to follow agreed processes

Diligent with good time management skills and ability to prioritise tasks

Flexible working when required

Qualifications

Essential

• ITIL Foundation
• Educated to GCSE level or equivalent
• Microsoft Certified Accreditation

About us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.

Equality

The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion. This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change

To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/