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Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else’s life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Job Title:
Warranty Controller Job

Location:
Derby

Reporting to:
Director – Intelligent Asset Management (iAM)

Key Aim:
Monitor and drive the reliability growth program in collaboration with the core Project Team. Strong, effective representation of Field Services in the core Project Team organization.

Key Duties & Tasks:
  • Lead the QRQC activities to conclude the investigation and corrective action.
  • Support the Reliability Team in evolving the project reliability data through authentic detailed reporting of the field failures.
  • Support the reliability growth with timely execution of the retrofits in the fleet.
  • Achieve customer satisfaction by ensuring the reliable performance of the system supplied.
  • Effective implementation of the Return on Experience (REX) during project design and execution phase
  • Facilitate the single contact point for the warranty support related needs to customer and projects.
  • Own, develop and drive the FRACAS programme (internally and with customers) for all relevant FS contracts under warranty or FS contract.
  • Participate in customer meetings related to FRACAS, Engineering and RAMS issues.
  • Represent the FS in the Project core team.
  • Ensure FS deliverables within the project organization is followed (e.g. warranty management plan, FS intervention reporting, Warranty budget follow up, site spares management, Component traceability, retrofit etc).
  • Project warranty issues/Open item list follow ups.
  • QRQC follow up on the project issues (including relevant WIM reporting and actions).
  • Active contribution in the reliability growth programme for the project and follow the actions which relates to reliability performance in the project, containment actions etc.
  • Ensure REX implementation during the project design and execution phase.
  • Furnish the weekly and monthly project performance related to warranty to FS and project organization.
  • Complete monthly arising work reports for all contracts and ensure these are passed to relevant Project Managers for action/billing with the customer in a timely manner.
  • Direct point of contact for the customer warranty organization.
General:
  • Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements
  • Take on any other reasonable responsibilities or tasks that are within the employee’s skills and abilities. Support Wabtec UK objectives.
Working Relationships:
  • iAM Team
  • All Wabtec UK Product Lines
  • Wabtec UK Quality Team
Page 2 of 3
  • Wabtec UK Engineering Team
  • Wabtec UK Project Management Office
  • Wabtec UK Finance Team
  • Wabtec sister OE Companies
  • Reliability Team
  • Customers

Requirements
Essential
Education & Qualifications
Time served in an engineering discipline or have significant technical and theoretical knowledge.

Desirable

QRQC related qualification.
Engineering degree.
HND Mechanical/Electrical Engineering.

Skills, Knowledge & Experience

Essential

Good knowledge and experience of QRQC.
Ability to read and understand engineering drawings.
Good product knowledge on most of the Wabtec products.
Excellent communication skills at all levels within Wabtec & Customer organisations
Able to drive and influence colleagues to push the quality agenda.
Organised and able to manage multiple issues.
IT literate and conversant with Microsoft office, & ability to learn IT Quality/Engineering tools i.e. WIM, Movex, ECM, ECR.
Excellent Problem-solving skills.
Excellent interpersonal skills.
Positive attitude to change.
Able to work autonomously.

Desirable

Experience in the rail industry.
Warranty control background.
Extensive experience quality management system assessment and ISO compliance assessments.
Awareness of continuous improvement tools.
Time served mechanical fitter.

Competency & Behaviour
Ability to demonstrate Wabtec values at all times:
  • Safety first.
  • Champion customers.
  • Pursue excellence.
  • Lead through innovation.
  • Succeed as a team.
Flexible attitude to work. Able to change hours and responsibilities with minimal notice.
Other requirements
Valid Driving Licence.
Travel to customer site/depot for any warranty issues, as necessary.

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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Deadline: 21-06-2024

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