Position: Entry level

Job type: Volunteer

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Job content

You will provide excellent service to customers who purchase from and donate to our shops. You will receive and process donated goods, steam and prepare clothes for sale and encourage Gift Aid. Rotation and restocking of items for sale as well as pricing following guidelines. You will represent and pass on information about hospice services and help the Retail Department support the work of the Hospice. You will be able to merchandise attractive displays, sort donations, use the till and work as part of a committed team of volunteers helping to raise the funds that allow us to offer the excellent specialist palliative and end of life care that we are known and celebrated for.
  • Understanding of excellent customer service, and personal presentation appropriate to a commercial environment.
  • To be approachable and welcoming with good communication and listening skills.
  • Reasonable level of literacy and ability to carry out monetary tasks.
  • Ability to work as a member of a team, demonstrating patience and respect for others.
  • A willingness to participate in all aspect of the retail volunteer role and adhere to the policies and procedures set out in the shop manual.
  • A willingness to attend ongoing training and receive support and mentoring.
  • Adhering to the principles and values of St Barnabas Hospice.
  • All volunteering requires a commitment both in time and in motivation. It will be essential that you are consistent, trustworthy and reliable.
AGE/GENDER RESTRICTIONS: Open to anyone aged 16 and over, (14+ if volunteering as part of a Duke of Edinburgh award scheme) DISABLED ACCESS: Varies dependant on location, please contact us to discuss EQUAL OPPORTUNITIES POLICY: In place and available to view upon request EXPENSES: Expenses are only offered if asked to volunteer away from main volunteering base by a Manager. INDUCTION: Complete induction conducted within volunteering base INSURANCE COVER: Full public liability cover SUPPORT ON OFFER: Supervised by Shop Manager and Retail Department, supported by People Support Department and Volunteer Development Manager TRAINING: Health & Safety, Manual handling, Infection Prevention, Introduction to Safeguarding, Personal Safety on an annual basis LOCATION RESTRICTIONS: Please contact us to discuss any concerns
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Deadline: 21-06-2024

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