Volkswagen Van Centre Service Advisor

Service Advisor Van Centre Cardiff

Full time - 42.5 hours a week to work between the hours of 7:00am to 5:30pm Monday to Friday and rotational Saturday mornings.

Position pays: £25,000 to £34,500 OTE with uncapped potential

Location: Volkswagen Van Centre Cardiff CF10 4BB

The Opportunity:

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

We are looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a Monday or last thing on a Friday afternoon.
This is a customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.

Day to day duties:

• Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
• Liaising with the workshop and bodyshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company protected.
• Letting customers know of any faults or repairs found on the vehicle and providing them with clear and accurate solutions.
• Treating any dissatisfied customer with empathy and understanding, reassuring them that we can solve any issues should they arise.
• Maintaining customer records such as vehicle details and service histories accurately and efficiently.
• Maintaining knowledge of aftersales products and services, upselling where appropriate.
• Making sure the customer database is updated and accurate at all times.

More about you:

Essential Skills:

• A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
• Demonstrate computer literacy and knowledge of IT systems and applications
• The ability to multi task and be highly adaptable within a busy environment.
• Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers.
• Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity to the workshop.
• Ability to prioritise your workload
• Ability and willingness to work with defined processes and guidelines
• Good core administration skills to accurately capture customer details to the required standards.
• A full UK driving licence.

We may consider someone from an independent garage who can show the knowledge, confidence and driven manner. Keen to speak to you whether you are from a large set up or small dealer, volume or prestige we will be interested in hearing from you.

Having experience of Kerridge is desirable.

What’s in it for you?

• 30 days annual leave per year (including bank holidays) that will increase with length of service
• Birthday day off
• Contributory Pension Scheme
• Enhanced Maternity/Paternity and Adoption payment
• Manufacturing specific training along with inhouse training
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
• Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group

If you would like to apply for this role and become a part of the After sales Team at Sinclair Van Centre Cardiff, please send us your CV with a covering letter and include your salary expectation.