VN539 Student Services Support Officer

ROLE PROFILE

General Details

Job Title Student Services Support Officer

Vacancy Number VN539

Department Student Services

Reporting to Student Services Manager

Responsible for No direct reports

Place of work Telford College

Tenure Permanent

Hours/FTE 37 hours per week

Salary £17,447 per annum

Terms & Conditions Business Support

DBS Enhanced

Closing Date Monday 5th July 2021 at 9am

Interview Date To be confirmed

Moral Purpose – Students first – a belief that all students can achieve and an

unwavering commitment to pursue achievement for all.

The Role

To support all aspects of Student Services.

Main duties and responsibilities

The successful applicant will be expected to:

Admissions

• The post will include flexibility across student services to ensure a smooth running of

the department.

• Processing, tracking and monitoring all applications via Pro Solution or paper base

• Acquiring references and other information relating to students when necessary

• Contacting students as necessary in a professional and confidential manner to collect

and pass on relevant information both full time and part time students

• Support the internal progression process of students within the college

• Support with student/customer enquiries coming into the team and wider department

• Support the development of improving the college’s customer journey from awareness

to internal progression

• Provide high level of customer service to each person at all times

• Meet all service level agreements and targets outlined by the manager/department

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• Liaise with tutors, managers and students as appropriate
  

• Be familiar with all student services polices and equality and diversity procedure

• To undertake any other duties commensurate with grade of the post as may be

required by your line manager at your initial place of work, or at any other premises

which the college currently has or may subsequently acquire

• Give assistance at college functions such as open events, schools, tasters and

enrolment. This may include some weekend and evening work

Other Corporate Responsibilities

• Reflect the vision, mission, aims and values of the College.

• Always strive for continuous improvement in your professional practice and delivery of

outcomes.

• Commit to the safeguarding and promotion of the welfare of children, young people and

vulnerable adults.

• Participate in the College’s Performance Development Review and engage in continuous

professional development.

• Continually improve teaching, learning and assessment through proactive CPD and

sharing best practise.

• Support enrolment procedures as appropriate and cover for absent colleagues as

appropriate.

• Be compliant with Data Protection Act arrangements and confidentiality.

• Identify the financial, health and safety, equality, safeguarding, confidentiality or other

risks associated with the post’s sphere of responsibility and to define and take positive

action to manage these risks.

• Carry out such other duties as may reasonably be required from time to time.
  

This role profile is current as the date shown. It is liable to variation to reflect changes in the

role, priorities and circumstances.

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premises.