Utility Services Administrator

☞ World Fuel Services

View: 109

Update day: 03-06-2024

Location: Elland Yorkshire and the Humber

Category: Other

Industry: Business Consulting Services

Position: Entry level

Job type: Full-time

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Job content

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

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Please note that by submitting an employment application you consent to World Fuel Services processing your information for this role and potentially for future employment opportunities, in accordance with applicable laws. To learn more about how we protect and/or process personal information, please visit the WFS Privacy Center at: https://www.wfscorp.com/en/privacy-center.

The Utility Services Administrator will be responsible for carrying out administrative duties, handling areas of data monitoring, energy reduction measures, energy industry legislations and a range of metering project work.

Wider Responsibilities Include
  • Handling client queries.
  • Dealing with suppliers, contractors & clients over the phone and by email.
  • Data entry - prepare and produce reports/ spreadsheets
  • Create MOP, DCDA and gas AMR agreements for clients.
  • Client liaison to arrange meter exchange appointments.
  • Site additions/removals to customers group supply agreements - newly acquired sites, change of tenancies, terminations.
  • Provide general administrative support.
  • Updating information onto the CRM system with new meters and contract/agreements.
  • Participate in on-going training and development, regular performance reviews and monthly one to ones.
  • Adhere to the company and department standards, policies and procedures.
  • Demonstrate awareness of internal processes and provide suggestions for process improvement
  • Demonstrate a knowledge of all Utility Services tasks and an ability to provide basic information when dealing with incoming client calls
  • Adhere to the policies and procedures to attain and maintain the required competency level to perform the role and, in particular, to promote a culture where customers are treated fairly, with openness and honesty.
The Individual - Essential Requirements
  • Strong communication skills (written and oral).
  • Strong team working skills.
  • Strong values around delivering high levels of customer service.
  • Customer services and administration work experience.
  • Good IT skills – with a good knowledge of Microsoft Word, Excel and Outlook.
  • Ability to organise and manage own workload.
  • Strong attention to detail
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Deadline: 18-07-2024

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