Training Sales Support

☞ BSI

View: 103

Update day: 01-06-2024

Location: Milton Keynes South East

Category: Education / Training

Industry:

Job type: Full-time

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Job content

Great that you’re thinking about a career with BSI!
Do you believe the world deserves excellence?
As the leading global business standards company BSI helps 84,000 clients worldwide to improve their businesses. We work with thousands of organisations which range from the world’s largest most successful brands to small local businesses.
What are you looking for?
Are you looking for an opportunity to explore a career in sales and client engagement? Due to a huge period of growth within BSI, we’re looking to expand our Training Sales Support team to enhance the learning journey of our clients whilst providing support to the sales team and directly managing end to end sales for private individuals.
Training Sales Support Key Responsibilities & Accountabilities
Sales ownership for private individuals & transactions - A key part of this role will be managing the journey for a select group of our client base – private individuals (those funding training themselves and not through a company).
  • Manage the leads and enquiries for these individuals
  • Advise on suitable courses and manage the sales process through to booking
  • Manage pipeline and client engagements through salesforce through key sales disciplines
  • Expectation to support clients that need exam resits
  • Sales and product training will be included and support provided throughout
Client Communication – The sales support role will be the first available to pick up inbound client enquiries to the training number and support the client accordingly. Additional opportunity to support through Webchat.
  • Logged in and available through Cisco to receive inbound calls to the sales number for the training academy
  • Access to support with queries through webchat
Client Journey Support – Available to support clients once they have booked their courses but prior to attending – this can often include access to course materials, joining instructions and general queries.
  • Access to support clients needing course details or unable to access the platform
  • General client support for pre-course queries
  • Support the training operations team on client-facing changes or updates
Key Success / Performance Indicators:
  • Ideally have at least one-year sales or customer service experience (preferably B2B)
  • Strong communication and interpersonal skills
  • Ideally have experience of CRM systems such as Salesforce
  • Excellent co-ordination skills and the ability to manage multiple tasks and responsibilities efficiently
  • Work well in a high energy and target focused team environment
  • Strong organisation and efficient administration skills
  • Meticulous attention to detail with a right first-time attitude
  • Working experience of Windows based software and tools
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.
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Deadline: 16-07-2024

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