Training Quality Assurance Manager

Job content

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible. Shaping tomorrow’s talent as the Training Quality Assurance Manager for the Fire Service College:

We currently have an exciting opportunity for an experienced Quality Manager or IQA to join our busy and fast paced team at the Fire Service College in Moreton in Marsh. The successful applicant will work as part of the Learning Delivery and Transformation Team liaising closely with Senior Managers, Curriculum Team Leaders, Operational Managers as well as other key stakeholders both internally and externally.

You will work with colleagues across the College to ensure excellent management of quality assurance processes, the continuous development of outstanding teaching, learning and assessment. You will also drive the development and improvement in quality and pedagogy across the College. To be successful in this role you will need to be able to balance innovation and development with performance and accountability to achieved sustainable improvement and support and motivate the training of colleagues to use creative e-learning approaches.

What you will be doing:

• Produce and update the College’s Quality Assurance Plan and ensure that checks are undertaken, and data produced.
• Review the structure and approach to the developing training programmes making amendments so they exceed the quality requirements of the relevant industry awarding bodies.
• Undertake regular appraisals of teaching and quality systems to ensure that they remain efficient, integrated, fit for purpose and in line with quality assurance practices, current sector guidance and best practice.
• Develop consistent, exceptional teaching and assessment practice across all programmes including contributing to the development of innovative approaches, where such initiatives can be successfully embedded and replicated.
• Lead on the College’s self-assessment review and quality improvement plans, and ensure the College is well prepared for external quality assurance visits, including Ofsted.
• Maintain relationships with the awarding bodies, wider Capita Apprenticeships Team and professional bodies and lead on all centre visits, implementing improvement where required.
• Review and monitor progress across all College action plans in response to internal and external reports - for example accrediting bodies, awarding bodies, and Ofsted.

What we are looking for:

• Broader quality understanding of accreditation, short course and quality in commercial setting
• Experience of managing external awarding bodies or dealing with the outcome of quality audits that will be central to this role
• Able to intervene poor quality environment in short course environment
• Experience of working in a regulated education environment, preferably work-based learning or technical training, within a quality focused role.
• Experience in a similar role, and / or with a Quality Manager or Lead IQA background
• A comprehensive understanding of assessment and verification standards.
• Good presentation, verbal and written communication skills and techniques, with an ability to deliver training within large groups
• Ability to communicate, influence and promote quality at all levels within the organisation
• Highly organised and able to adapt to a complex and dynamic working environment

About Fire Service College:

The Fire Service College is a leading organisation for fire prevention and protection and response, providing assessed, accredited and assured fire and multi-service training for emergency service professionals globally.

With over 40 years’ experience in delivering fire and rescue training internationally, we specialise in equipping today’s firefighters and other emergency responders with the best possible skills and training to learn the latest techniques and procedures. Our unique incident ground, at one of the premier fire training venues in the world, coupled with our expert instructors, provides the opportunity for our learners to train and exercise in a realistic and challenging environment, for a learning experience that is second to none.

What’s in it for you?

• A competitive basic salary
• 23days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• At the Fire Service College, you will also benefit from an onsite gym, restaurant and bar alongside accommodation available to be utilised by anyone not local to the area working at the college in this role

Don’t forget, you’re part of a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ’Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, you can contact Joanna.robinson@capita.co.uk

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.