Trainer Instructor

☞ Wincanton

View: 103

Update day: 01-06-2024

Location: Milton Keynes South East

Category: Education / Training

Industry: Transportation Logistics

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Job content

Job Title

Home Delivery Driver Mentor


Reporting to

National Training Manager


Business Unit

Training


Location

Based at Milton Keynes or Portbury


Job Purpose

To provide - Induction, Manual Handling, Safe System of Work (SSoW) and on the road training for all new and current employees.


Key Objectives and Responsibilities

  • Coach, develop and train all new starters and existing staff in customer service, technical and behavioural skills.
  • Able to vary delivery methods and techniques depending on needs of audience.
  • Support the Training Manager to develop and maintain training material to support the delivery of induction training.
  • To meet Wincanton customer service standards by remaining courteous, professional and polite always.
  • Update training records accurately on computerised technology, file sign off sheets to agreed standards.
  • Contribute to the overall achievement of the site service levels by achieving agreed personal targets.
  • Be a constructive and positive communicator.
  • Be familiar with and comply with the Wincanton customer service and administration policies and procedures.
  • Monitor and evaluate progress of employees during and post induction training, through discussions with the Individuals and Line Managers.
  • Delivers ad hoc workshops in line with business requirements.
  • Identifies employee training needs through monitoring and liaison with the Line Managers.

Job-related experience, qualifications and skills

Essential

  • Excellent communication and interpersonal skills.
  • Excellent presentation skills.
  • Evidence of creative thinking and problem solving.
  • Team player.
  • Hold a current & up to date Driver CPC
  • Ability to deliver complex information in a logical, simple and professional manner.
  • Excellent organisational skills & abilities.
  • Focused on business objectives of the site.
  • Flexible approach to work to ensure all delegates are covered. This may involve the occasional overnight stays and visits to other sites to assist in Training and Assessments.
  • Understanding of working partnerships within a site environment.
  • Ability to work under pressure.
  • Working knowledge of Microsoft office packages.

Desirable

  • Previous training design and delivery experience within a fast paced, change orientated environment.
  • Certificate in Training Practice or equivalent training qualification.

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Deadline: 16-07-2024

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