Tour Guides, Retail and Santa’s Helpers

Job content

Challenge-trg are looking to employ a number of Tour Guides and Retail staff to work a minimum of 6 hours per week at the Royal Mint Experience in Llantrisant. You will be required to be flexible and be able to work between Monday – Sunday including evenings on a rota based system.

THIS IS A FIXED TERM CONTRACT UNTIL 25TH DECEMBER WITH THE POSSIBILITY OF EXTENSION IN 2024 FOR THE RIGHT CANDIDATES AND IN LINE WITH THE NEEDS OF THE BUSINESS.

The Royal Mint Experience are looking to fill multiple positions both in leading guests on a Christmas style tour, assisting members of the public including families and children both in the shop and at Santa’s Grotto giving a magical and memorable experience for all guests

Purpose of the Job:

· To deliver a memorable and enjoyable Christmas experience for all guests by carrying out retail duties, assisting Santa, escorting guests around the facility and any other ad hoc duties required.

· Leading Guests on Christmas style tours.

· Ensure that all guests and potential guests to the attraction receive the highest level of customer service at all times.

· Embrace the magic of Christmas to all guests including families and children,

Key Accountabilities:

· Embrace the idea of ‘the team’ and actively work to ensure the success of the attraction. A conscientious attitude, ability to follow the script given and be open to receiving feedback from the management team.

· Ensure you are always punctual ready to start working at the time your shift starts.

· Ensure the highest standards of presentation are maintained throughout the attraction at all times.

· Be courteous and professional to guests at all times.

· Observe and report to the General/Duty Manager immediately any incidents which may affect the presentation, other employees or guests of the visitor attraction.

Person Specification:

Essential

· Experience in retail, using tills, stock replen

· Energetic, Happy, outgoing

· Ability to engage members of the public

· Ability to gather an audience and public speaking

· Outstanding Customer Service

· Commitment and passion to learning

· Creativity and Enthusiasm

· A flexible, hands-on, can-do approach

· Initiative and positivist

· An excellent work-ethic and desire to develop skills

· Personable, presentable and highly professional

· Able to work weekdays, weekends, school holidays and evenings as required

Desirable

· Experience in amateur dramatics

· Previous Experience of working in the Tourism Sector

· Experience in group management to maintain tight booking times

· Ability to speak a foreign language

· Awareness of health and safety

· Storytelling/ Interest in History

Part-time hours: Minimum 6 hours per week

Variety of contracts/hours available.

Job Types: Temporary contract, Part-time
Contract length: 3 months
Part-time hours: 6 - 20 per week

Salary: £10.94 per hour

Benefits:

• Company events
• Company pension
• Flexitime
• Free parking
• Gym membership
• On-site parking

Schedule:

• Flexitime
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Llantrisant: reliably commute or plan to relocate before starting work (required)

Work Location: In person