Tour Guide at the Royal Mint Experience

Job content

Challenge - trg are looking to employ a number of Tour Guides/Retail staff to work minimum of 6 hours per week at the Royal Mint Experience. You will be required to be flexible and be able to work between Monday - Sunday

The position is both to guide members of public around and also work as a retail assistant in the company’s busy gift shop.

The pay rate for this position is £10.42ph, there is also a bonus structure in place.

Purpose of the Job:

• To deliver a memorable and enjoyable experience for all guests through a guided tour and performance.
• Ensure that all guests and potential guests to the attraction receive the highest level of customer service at all times.
• Key Accountability’s:
• Embrace the idea of ‘the team’ and actively work to ensure the success of the attraction. With a conscientious attitude, follow the script given and be open to receiving feedback from the management team.
• Ensure you are always punctual ready to start working at the time your shift starts.
• Ensure the highest standards of presentation are maintained throughout the attraction at all times.
• Be courteous and professional to guests at all times.
• Observe and report to the General/Duty Manager immediately any incidents which may affect the presentation, other employees or guests of the visitor attraction.

Person Specification:

Essential

• Experienced in drama/acting/live entertainment
• Ability to engage members of the public and to gather an audience
• Commitment and passion to performance and learning
• Creativity and Enthusiasm
• A flexible, hands-on, can-do approach
• Initiative and positivity
• An excellent work-ethic and desire to develop skills
• Personable, presentable and highly professional
• Able to work weekends, school holidays and evenings as required

Desirable

• Experience in amateur dramatics
• Previous Experience of working in the Tourism Sector
• Experience in group management to maintain tight booking times
• Ability to speak a foreign language
• Awareness of health and safety
• Storytelling/ Interest in History

Part-time hours: Minimum 6 hours per week

Job Type: Temporary contract

Salary: £10.42 per hour

Benefits:

• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person