Total Loss Claims Handler

Job content

We are recruiting for a resilient and determined Total Loss Negotiator to work as part of a customer-focused team to proactively manage a portfolio of Total Loss claims through to settlement.

The individual will ensure that complete and thorough indemnity investigations are carried out on all cases. You will work closely with the in-house Engineers to guarantee a fair settlement with the policyholder. Reporting to the Total Loss Team Manager, this individual will ensure that all validated claims are processed without delay.

Role: Total Loss Negotiator
Location: Liverpool
Working hours: 37.5 hours per week, 7.5 hours per day, Monday to Friday between the hours of 8am to 6pm
Salary: A basic salary of £22,050- £23,625

What you will be doing:

• Aim towards excellent customer service level expectations and take ownership of all inbound communication
• Prompt investigation on the ownership of the vehicle
• Ensuring accurate payment to all Stakeholders on their claims
• Attention to detail on all work done around the total loss aspect of the claim
• Ensure thorough chronological record keeping of all activity within file claim notes
• Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
• Maintain effective diary management to reduce settlement time
• Expertly assess policy indemnity and identify fraud indicators
• Endorse and drive the company values and behaviours

What we’re looking for:

• Relevant experience in either a customer service, ideally a claims environment or within a role with transferrable skills
• Attention to detail, particularly within capturing customer information and data input
• Strong customer service skills and an excellent telephone manner when dealing with customers.
• Strong ability to remain professional and resilient when handling complaints
• A motivated self-starter who is confident and a persuasive communicator
• Confident within administration, data entry and system use
• Ability to work as part of a team is essential

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?
Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• Perk Box Online & High Street vouchers and discounts
• Fresh fruit Deliveries twice a week*
• £250 Refer a friend bonus.
• Cycle to work scheme.
• Free eye test vouchers and a contribution towards the frames
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
• Free Hot Drinks*
• Regular Employment Engagement including ongoing competitions with fantastic prizes.
• Charity fundraising events
• On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.