THV Training Manager - Commercial Excellence

Job content

Role Purpose:

• We are looking for the right person (with experience in the medical device/pharma industry) to be responsible for translating the regional Training and Development plan into field execution and commercial excellence.
• This Training Manager role continuously develops the THV (Transcatheter Heart Valve Therapy) field force in the product, clinical messaging and commercial skills, knowledge, and competencies.
• The right candidate will be recognized to be the expert in THV commercial excellence, responsible for driving successful execution of commercial training material through coaching and development of field members to ensure commercial success in Europe.
• The Commercial Manager will be actively involved in execution of onsite and offsite field training, responsible for the delivery and development of training content.
• Develops and executes the product and commercial training curriculum for the THV field force (BUDs, RFM, FCS, TM, Agents).
• With the support of the direct managers, develop the knowledge, skills and competencies of THV field force.
• Follow the leadership team guidance to determine internal and external training strategy and best methods for implementation.
• Link with program managers on internal and external training campaigns and new product launches.
• Designs training and develops content which meets the customer needs, ensures that this aligns with key business drivers and objectives.
• Drives strong alignment with field team´s management to facilitate strong learning continuum through social and exposure learning activities.
• Defines strong measures of success for any training designed.
• Closely collaborates with country business unit directors and marketing teams to identify improvement areas. Drives simplification in the training process.
  
  

Job Functions:

COMMERCIAL EXCELLENCE TRAINING

• Utilize the THV Field Competency Assessment results to priorities knowledge gap within the THV key 4 pillars to enable program development.
• Support the design of content for core curriculum in collaboration with respective SME’s. Content development/assignment for assessment of field knowledge in follow up to training activities
• Content development/assignment for blended learning programs (combines online/digital educational materials and opportunities for interaction online with traditional place-based classroom methods).
• Support the execution of commercial training programs including delivery mechanisms resulting in an effective and engaging program with the adult learner in mind
• Perform training at new-hire training (LIFT), ongoing and in-field training activities, launch activities, Marketing campaigns and competency development.
• Development of training content in close partnership with relevant departments incl. Marketing.
• Training delivery of regional Marketing and Commercial campaigns and support of local activities.
• Support LIFT Field Skills Training, by effectively and presenting overviews on the Edwards Selling approach and commercial strategies to new hire trainees and part of ongoing competency programs
• Works very close with training program management on state-of-the-art training activities. Support the development of new training approaches and techniques (training design 70/20/10).
• Works in close partnership with the Training Manager Procedure & Technology.
• Motivates and inspires new hires and THV field force.
  
  

TRAINING MONITORING AND CERTIFICATION

• Defines measures of success which are agreed among key stakeholders. Reviews metrics for proficiency & certification purposes.
• Drives commercial certification efforts. Supports the review assessments and analyze results to monitor and improve training and to safeguard training curriculum quality.
• Suggest corrective training actions when necessary. Manages LMS Role Based curricula for THV EU, identifies gaps, supports content owners on successful transition of training into eLearning.
  
  

NETWORKING AND COLLABORATION

• Closely collaborate with country business unit directors and marketing teams to identify improvement areas.
• Enable cross-functional collaboration and networking with training managers in other business units.
  
  

Required Education/Skills/Experience:

• Minimum 3 year-experience in the medical device/pharma industry is a MUST
• Knowledge of the interventional cardiology environment is a great advantage
• Previous sales and/or marketing experience preferred
• Previous experience in conducting training and/or coaching to is a strong advantage
• Used to work in a virtual team environment
• Minimum bachelor’s degree level
• Fluency in English; additional language desirable
• High interpersonal and communication skills
• Excellent training and educational skills
• Excellent planning and organization skills, paying attention to detail
• Ability to drive engaging and interactive remote (online) training classes
• Timely and accurate reporting to supervisor(s)
• Willingness to travel overnight frequently (minimum 50% field presence)
• At least an intermediate level of proficiency with MS office tools
• Demonstrated use of adult learning principles e.g. ADDIE and Kirkpatrick is a plus
• Experience in project management and/or instructional design is a plus
  
  

What is it like to work at Edwards Lifesciences?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic

and friendly work environment.

We are committed to fostering a diverse and inclusive work environment

where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences also offers the following benefits:

• Competitive Compensation and Benefits package
• Flexible working hours, remote working
• Pension plan Risk
• Insurance Meal Benefits
• Service Awards Enhanced
• Leave Benefits
• Transportation Benefits
• Employee Stock Purchase Program
• Employee Assistance Program
• Comprehensive Wellness Program including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.
  
  

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.