Tenancy Fraud Investigators, L&Q

Job content

L&Q

Title: Tenancy Fraud Investigators

Contract Type: Permanent

Location: We have positions in Stratford & Sidcup

Persona: Agile

Salary: £32,000 - £38,000 depending on experience (plus £1,300 Essential Car User Allowance)

Closing date for completed applications: 28th July 2021 at 11.00pm

Interviews will be held on: 12th August 2021 via Microsoft Teams

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

An exciting opportunity has arisen to join our People Service in the newly created role of Tenancy Fraud Investigator. In this role you will investigate allocated cases to their conclusion, ensuring transparency and compliance in all case file management using all available tools and resources. This will include working on complex, sensitive cases and may involve joint working with Local Authority Fraud Departments, the Police and other partners where appropriate, considering differing aims and legislation.

L&Q take tenancy fraud seriously, and this role will strive to ensure that we continue to effectively deal with any misuse of our properties and protect our resources. This is the start to establishing L&Q as a leading success story in tackling subletting and other types of tenancy fraud across its stock. To help achieve this, you will attend and give evidence in both civil and criminal proceedings at County Court, Magistrates Court and Crown Court You will also be expected to brief our legal representatives or external representatives on the conduct, process and findings of the investigation during such proceedings.

You will also work closely with our Tenancy Verification Team to investigate irregularities and instances of potential fraud that arise from our tenancy verification programme.

To succeed in the role, you will have and maintain, an up to date knowledge of civil and criminal law and procedures as affects investigative and professional standards. You will ensure the organisation is not open to complaints and prosecution and will have strong persuasion skills to establish this good practice across the group.

Requirements Include

• Knowledge of tenancy fraud
• Experience of working in housing
• Availability to work out of hours (including early morning, evening, and weekend visits)
• Excellent time management skills with the ability to set own and team’s priorities to achieve set deadlines & targets.
• Self-motivated and innovative problem solver, target driven, and solution focused mind set
• Able to demonstrate strong administrative experiences, gained in a fast-paced working environment
• Good analytical skills, able to identify inefficiencies and suggest solutions
• Resilient – able to manage excellent verbal and written communications skills, able to develop and influence relationships at all levels

Qualifications required: Professional Counter Fraud qualification (PINS, ACFS or equivalent)

It is essential you have access to a car and a clean driving license

You will also be subject to an Enhanced DBS check

COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our Commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It’s only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.