Telephonist

☞ Relais & Châteaux

View: 106

Update day: 07-05-2024

Location: Ripon Yorkshire and the Humber

Category: Consulting / Customer Service IT - Software

Industry: Food & Beverages Retail Hospitality

Position: Entry level

Job type: Full-time

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Job content

Company: Relais & Châteaux jobs Grantley Hall
Grantley Hall is an exclusive, five star luxury hotel and wellness retreat, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and three sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar.

Magical | Respectful | Innovative | Passionate | Consistent

https://www.youtube.com/watch?v=4o1dKDe39hA&t=7s

Job Description

Telephonist at Grantley Hall.

Grantley Hall is now recruiting for a Telephonist to join the Reservations Team.
40 hour contract (Working 5 days out of 7 and will include weekends), as part of the team covering the busy phone lines from 8am to 8pm.

About You

Enthusiastic and friendly team player with a passion for delivering authentic Yorkshire hospitality.

Key responsibilities
  • Handle incoming room, restaurant and spa booking telephone enquiries.
  • To be able to accurately input reservations into the relevant system and send confirmations to the guest using the agreed company standards.
  • To take and transfer any external calls that are coming in.
  • To handle all brochure requests
  • To action emails that come to the hotel’s generic email address.
  • Provide a consistently excellent level of guest service in accordance to our values, ensuring that all guests receive special attention and recognition.
  • To log and process all guest requests
  • To live the Grantley Hall Values everyday day
  • To be able to support the reception team when busy with basic reception duties such as check-in and check-out.
  • To be creative and innovative in your approach to customer service to ensure all guest requirements are met and expectations exceeded.
  • To complete any other tasks as reasonably requested by the Reservations Manager, Director of Sales & Marketing or General Manager.
Key Skills, Qualities & Experience
  • Exposure to a 4 or 5 star environment in the hospitality industry would be advantageous.
  • Excellent customer service skills and ability to build a rapport with guests
  • Have a professional and friendly telephone manner
  • Excellent communication skills
  • Immaculate personal presentation
  • Shows pro-active approach to guests and duties
  • Great attention to detail
  • Have a positive attitude
  • Be a great team player
  • Microsoft Office knowledge
Profile description Telephonist at Grantley Hall.

Grantley Hall is now recruiting for a Telephonist to join the Reservations Team.
40 hour contract (Working 5 days out of 7 and will include weekends), as part of the team covering the busy phone lines from 8am to 8pm.
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Deadline: 21-06-2024

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