Telecoms Provisioning & Support

Job content

Alfonica is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry. Alfonica has trade agreements with all the major UK networks and carriers across a full range of products and services. At Alfonica we have worked hard to build our products and services portfolio to ensure we are able to cater to our clients’ individual and business telecoms requirements. This role is based at Alfonica’s Manchester Office and is a desk-based role.

As a member of our Telecoms provisioning & Support Team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including lines, connectivity, WLR, CPS and Hosted Telephony (VoIP). The successful candidate will be able to elevate company standard and provide excellent customer service and support. Provisioning is also a key part of this role.

We are looking for a dynamic candidate who find opportunities to upsell and cross sell additional products and service when liaising with customers.

Fixed Term, 6-9 Months Maternity Cover (with the view to expand to a Permanent Contract)

Main responsibilities

• Fault diagnosis and efficient management to resolution
• Establish customer requirements and assess their needs through to implementation
• Escalating queries and concerns where necessary
• Liaising with suppliers
• Provisioning products and services
• Upsell and cross sell additions products and services

Required skills and abilities

• Proven working experience within the telecommunications industry in a support role
• Technical knowledge and understanding. Understanding of Asterisk based phone system will be advantageous
• Ability to multi-task and work under pressure
• desire to work as part of a team to generate fresh and innovative ideas
• High attention to detail
• Effective organisational and communication skills
• Strong telephone manner
• Hold all work-related information and materials confidential
• Previous experience within an administration role would be advantageous

Experience of support in this sector is paramount however additional training where necessary will be provided.

Contract length: 6-9 months

Application deadline: 30/06/2021

Expected start date: 30/06/2021

Job Types: Full-time, Temporary

Salary: £20,000.00-£25,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• Life insurance
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

COVID-19 considerations:
Risk assessment and security measures are in place to ensure employee safety in line with government guidelines.

Work remotely:

• No