Technical Support Training Specialist

☞ Epredia

View: 103

Update day: 01-06-2024

Location: Runcorn North West

Category: IT - Software

Industry: Medical Equipment Manufacturing

Position: Associate

Job type: Full-time

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Job content

Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.As a Technical Support Specialist, you will provide factory based technical support for our anatomical pathology products primarily to field service engineers. You will troubleshoot technical problems remotely via telephone or email, and from time to time on site with our global clients. This role also required the Technical Support Specialist to deliver technical training to Field Service Engineers and factory-based teams. In this role, you will have the opportunity to gain expert knowledge of our products, progress your career and work within a highly collaborative and supportive environment.Essential Job Functions And Accountabilities
  • Troubleshoot and resolve technical issues to a global customer base via telephone & e-mail and provide remote diagnostic analysis and monitoring.
  • Create and distribute technical updates to our clients regarding anything from process changes to new version of software to new product lines
  • Create and deliver training at our Runcorn site or remotely to global support partners
  • Liaise with Engineering and Quality to provide client feedback on instrument performance
  • Partner with the Epredia Product Development team offering service and technical input and providing input to the final product design for serviceability
Qualifications/Skills
  • HNC/Degree in Mechanical/Electronic Engineering preferred
  • Previous technical support or field/depot repair of instrumentation experience is a plus
  • A customer service focus- ensuring they are receiving a superior experience throughout their journey at Epredia.
  • Experience developing and delivering technical training to clients
  • Ability to quickly shift focus and reprioritize workloads in support of urgent customer needs
  • Demonstrate a methodical approach preparing technical reports, bulletins and other documents.
  • A logical, systematic approach to problem solving and decision making
  • Can work independently and as part of a team
  • Microsoft Office skills, especially with Outlook and Excel.
YOUR APPLICATIONEpredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.TO ALL RECRUITMENT AGENCIESEpredia does not accept unsolicited third party resumes.Epredia is an Equal Opportunity Employer.Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.
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Deadline: 16-07-2024

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