Technical Support Manager (Part time or Full time)

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View: 107

Update day: 07-05-2024

Location: Chippenham South West

Category: IT - Software Part-time

Industry: Staffing Recruiting

Position: Mid-Senior level

Job type: Part-time

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Job content

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

Siemens technical support team provide a support capability to our customers in all aspects of railway technology, including Signalling, Telecoms, Electrification, Track infrastructure and Onboard Rolling Stock rail systems, using remote monitoring and diagnostic facilities. As Technical Support Manageryou will be leading and mentoring a team of Technical Support Engineers within a customer facing environment ensuring that the Service Level Agreement (SLA) meets the business needs of our customers. Reporting to the Operations Manager you will deliver and support in a multi-client, multi-contract and multi-product environment and act as the primary contact for escalations.

We are looking for an experienced people manager to support colleagues across various sites, including Derby, Chippenham, and London therefore the role will be offered with a car benefit as will involve frequent travel.

You will make a difference by

  • Owning, auditing, and applying procedures and best practices whilst making pro-active recommendations to improve service delivery and systems reliability.
  • Being responsible for solution finding and co-ordination in response to customer technical issues.
  • Operational overview of support activity including recurrent tasks (reporting etc.).
  • Reviewing any new requirements and assisting Service Delivery and Account Managers with proposals for new systems and solutions.
  • Producing and commenting on feasibility studies for system enhancements or improvements in collaboration with our central engineering and project teams.
  • Producing assessments of suitability of engineering solutions and providing recommendations (internal and external) on the optimum solution.

You’d describe yourself as

  • Hands-on technical team leader and people manager.
  • Someone with knowledge of ITIL (Information Technology Infrastructure Library) Service Management Disciplines, i.e., Incident, Problem and Change Request Management.
  • Someone who appreciates engineering safety management and its application within the railway or other similar safety critical environments.
  • Someone with experience in providing professional engineering support to projects and maintenance organisations.
  • Good communicator with ability to represent customer interests with both internal and external parties.
  • Highly motivated, with a real passion for personal development and ability to act on own initiative.
  • HNC in a relevant Engineering discipline or equivalent (would be an advantage)
  • IRSE License – Support will be given to attain if not held (would be an advantage)

Working Hours

Siemens support is provided to some customers on a 24/7 basis. Your primary hours will be Monday to Friday during office hours but some availability outside of these hours will be required on occasion. Flexible working will also be considered.

You’ll benefit from

Our compensation package includes a competitive salary, company bonus, holiday allowance and pension. We celebrate the fact that our employees are individuals and have different wants and needs. With this in mind, we have a flexible benefits scheme where you can tailor your benefits package to suit you.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us!

At Siemens we value work life balance and flexible working is something we offer and actively promote across our business. Take a look at Virginia’s story to find out more.

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Deadline: 21-06-2024

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