Technical Support Engineer

☞ Synopsys Inc

View: 112

Update day: 11-06-2024

Location: Camberley South East

Category: Design - Web Consulting / Customer Service High Technology Mechanical / Technical Electrical / Electronics

Industry: Semiconductors Computer Software Computer Hardware

Position: Entry level

Job type: Full-time

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Job content

Every software company has bugs in their code. We help those companies find the defects that cause their products to fail! Our products involve highly-sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, insight, and true technical expertise.

We are searching to find smart, motivated Technical Support Engineers (we have 3x vacancies) with C/C++, C#, and/or Java programming experience. We want to hire people who are eager to help the best engineers from the world’s top companies (our customers) solve complex problems in their source code and development environments.

Preferred Experience

The Technical Support Engineer will be responsible for resolving customer problems. In this role, you will work closely with other members of technical support staff to provide high-quality support to our customers:
  • Taking responsibility for the incoming call queue and triage high priority cases
  • Work administrative cases (licensing, and web access)
  • Assist with root cause analysis and reporting
  • Troubleshoot incoming customer problems through email and/or phone
  • Work with support team and developers to provide resolution to customer issues
  • Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the worlds brightest developers and software architects
  • Create knowledge items for recurring issues
  • Develop reporting and dashboards in the CRM system
Key Qualifications
  • BS/BA degree in Computer Science or equivalent work experience
  • Typically requires at least one year of work experience in technical support
  • C/C++/C# or Java programming experience
  • Good written and verbal communication skills
  • Experience with variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.)
  • Experience in multiple compiler environments
  • Experience with Salesforce.com a plus
Synopsys Software Integrity Group was named a leader for 2020 in the Gartner Magic Quadrant for Application Security Testing (AST) in recognition of our vision and ability to execute. Security and risk management leaders will need to meet tighter deadlines and test more-complex applications by integrating and automating AST in the software life cycle eliminating risk before it puts them at risk. Every business runs on software, and defects in software create risk. We’ve curated the most powerful products and services to create one comprehensive platform that enables our customers to detect and remediate defects across their entire SDLC. Learn more: https://www.synopsys.com/software-integrity.html

At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.

Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.

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Deadline: 26-07-2024

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