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Technical Support Engineer
전망: 113
갱신일: 11-06-2024
위치: Camberley South East
수평: Entry level
직업 종류: Full-time
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작업 내용
Every software company has bugs in their code. We help those companies find the defects that cause their products to fail! Our products involve highly-sophisticated, cutting-edge software algorithms to detect critical defects and security vulnerabilities in source code. Therefore, our technical support issues can be highly complex --- solving them requires intelligence, insight, and true technical expertise.We are searching to find smart, motivated Technical Support Engineers (we have 3x vacancies) with C/C++, C#, and/or Java programming experience. We want to hire people who are eager to help the best engineers from the world’s top companies (our customers) solve complex problems in their source code and development environments.
Preferred Experience
The Technical Support Engineer will be responsible for resolving customer problems. In this role, you will work closely with other members of technical support staff to provide high-quality support to our customers:
- Taking responsibility for the incoming call queue and triage high priority cases
- Work administrative cases (licensing, and web access)
- Assist with root cause analysis and reporting
- Troubleshoot incoming customer problems through email and/or phone
- Work with support team and developers to provide resolution to customer issues
- Research and respond to customer requests and provide detailed explanations to address questions and concerns from some of the worlds brightest developers and software architects
- Create knowledge items for recurring issues
- Develop reporting and dashboards in the CRM system
- BS/BA degree in Computer Science or equivalent work experience
- Typically requires at least one year of work experience in technical support
- C/C++/C# or Java programming experience
- Good written and verbal communication skills
- Experience with variety of industry hardware platforms and operating systems (Linux/Unix, Windows, etc.)
- Experience in multiple compiler environments
- Experience with Salesforce.com a plus
At Synopsys, we’re at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering in the Era of Smart Everything. And we’re powering it all with the world’s most advanced technologies for chip design and software security. If you share our passion for innovation, we want to meet you.
Inclusion and Diversity are important to us. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, military veteran status, or disability.
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마감 시간: 26-07-2024
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