Technical Support Engineer

View: 108

Update day: 21-05-2024

Location: Chandlers Ford South East

Category: IT - Software

Industry: Wholesale

Position: Entry level

Job type: Full-time

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Job content

Job ResponsibilitiesThe successful candidate will:

Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to:

Desktop installation, configuration and support
Software installation, configuration and support
Basic Server configuration and support
Use remote management solutions to assist with resolving service incidents
Deliver high levels of customer satisfaction
Provide regular communication and support to customers via email, telephone and service tickets
Ensure all customer information is tracked and kept up to date on the company system
Support, co-ordinate and maintain relationships with internal teams where required
Monitor systems for alerts
Manage communication between IT and end users
Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date
Assist with technical projects for technology deployments / upgrades etc. as required by the business

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