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1st line Technical Support
View: 103
Update day: 21-05-2024
Location: Chandlers Ford South East
Category: IT - Software
Industry: Wholesale
Position: Entry level
Job type: Full-time
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Job content
Job ResponsibilitiesThe successful candidate will:- Manage, troubleshoot and provide resolution of service incidents across IT and WAN products and services, including but not limited to:
- Desktop installation, configuration and support
- Software installation, configuration and support
- Basic Server configuration and support
- Use remote management solutions to assist with resolving service incidents
- Deliver high levels of customer satisfaction
- Provide regular communication and support to customers via email, telephone and service tickets
- Ensure all customer information is tracked and kept up to date on the company system
- Support, co-ordinate and maintain relationships with internal teams where required
- Monitor systems for alerts
- Manage communication between IT and end users
- Proactively update and monitor existing IT systems ensuring they are maintained and kept up to date
- Assist with technical projects for technology deployments / upgrades etc. as required by the business
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Deadline: 05-07-2024
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