Technical Support Configuration Specialist (IT)

Time and Workforce Management (TWFM) is a recently established programme to equip all P&G manufacturing sites globally with an industry leading time & attendance (T&A) and workforce scheduling solution. The Europe Service Team will eventually be responsible for supporting 30+ locations across the region. This will be a gradual ramp up over the next 18 months as the solution is deployed to sites on a rolling basis. Our strategy is to build as much technical capability as possible in house to enable us to directly support and configure the solution, minimising the reliance on external vendors.

Responsibilities of the Role:

• As a Technical Support & Configuration Specialist in the Europe Service Team you would be involved in:
  
• Technical configuration of the solution in proprietary language:
  
• Requirements gathering to fully understand the change or incident
  
• Implementation of configuration changes in the solution
  
• Testing of the new configuration in collaboration with the key contacts in the manufacturing sites
  
• Referencing and updating requirements documentation in an online repository
  
• Following robust change management processes
  
• Supporting Operations Managers with:
  
• Change Management
  
• Incident Management
  
• Working collaboratively with colleagues both in Newcastle and around the globe to continuously improve our configuration skills and change management processes. This is still a new service and so there are many areas which need attention and definition.

What You Will Gain:

• You will become formally trained and externally certified to an in-depth level in the TWFM solution providing you a comprehensive understanding of how the technology works.
  
• Exposure to management of IT Operations and experience of running IT Operations for a multinational company.
  
• Understanding of how T&A and Payroll is executed in a complex multinational company.

Qualifications
Experience Required:

• Understanding of JavaScript and SQL; the proprietary language has its foundation in these languages and it will be necessary to pass an exam using before access to the solution is granted.
  
• IT Operation experience is beneficial.

What We Offer:

• P&G-sized projects and access to world leading IT partners and technologies from day one.
  
• Work in international teams with global responsibilities.
  
• Friendly and supportive atmosphere at work.
  
• Mentoring programs, trainings and industry certifications.
  
• Opportunity to change role every few years to be in the best place for you and best for P&G.
  
• Flexible work arrangements (working less than full time, work from home).
  
• P&G Vibrant Living programs (healthy eating initiatives, in-office fitness center).
  
• Competitive salary and benefits program (private health care, PG stock, saving plans).
  
• Regular salary revisions and possible promotions - all in line with your results, performance and potential.

About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.