Technical Support 2nd Line - IP Services

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

About This Role

In this role you will maintain and support the nation’s defences. It is quite a unique position, as you have an opportunity to work closely with the customer to directly use the power of communication to help make a better world. For each other, for our customers, for society and our communities.

You will be proactively monitoring and supporting bespoke managed IP Services at the Primary Network Control Centre (PNCC). This includes the management of data monitoring devices, various secure complex and global networks and key email services.

The successful candidate will be part of a small team of multi skilled specialists, responsible for the end to end delivery of customer DFTS service on secure and non-secure services contracts, maintaining a flexible and pro-active approach to all aspects of work, whilst using initiative to resolve day to day issues to both the clients’ and BT’s satisfaction.

You’ll Have The Following Responsibilities

Proactive monitoring of complex global network

You will meet or exceed bespoke/customer-specific SLAs, contractual commitments and internal performance measurements

Support Customer orders for voice conferencing services

Utilise system tools to identify faults remotely

Use service desk tools to log faults, ensuring faults are passed to the correct teams within agreed timescales

Liaise with field teams and customers to support fault restoration

Identify generic problems and implement action plans to bring about long term technical solutions

To assist and support ongoing GOSCC operations

Day to day management of platform specific repair activities

Participate in on call rota

To assist the Cyber Technical Manager in establishing, maintaining and improving support systems and local procedures

Responsible for the security of customer information, complying with and implementing the DFTS system security policy

To work with the NCC technical platform managers, bringing to attention any breach in security or compromise to the integrity of the service platform

Be pro-active in learning new additions and processes to the network

Enforce and practice BT’s fair trading policy and regulatory compliance requirements

Maintain your awareness of BT safety policies and carry out regular reviews of your working environment to ensure that it remains safe

Representing Enterprise at operational meetings/briefings with key stakeholders and customers

Ensure functionality and security routines are carried out to meet contractual obligations

You’ll Have The Following Skills & Experience

A good understanding of IP data networks, including WAN protocols and technologies.

An understanding of VOIP protocols and technologies.

An understanding of voice and video conferencing technologies

An understanding of Oracle SBC

An understanding of firewall technologies and fundamentals

Additional Information

Must be a UK Citizen/resident and living here for the last 5 years with a UK national passport.

You will be able to gain and maintain DV security clearance.

Potential call out.

Benefits

Competitive salary 10% Bonus

25 days’ annual leave (not including bank holidays)

Discounted broadband, mobile and TV packages

Pension (5% you 10% BT) and Share options available.

Flexible benefits to fit around you (My Rewards)

World-class training and development opportunities.#

#enterprisedefence

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Job Function

Service Management and Operations

Main location

UK & Ireland-United Kingdom-Wiltshire-Corsham

Schedule

Full-time

Working pattern

Standard

Salary

27500-47500 depending on skills & development

Closing date

Jul 6, 2021, 11:59:00 PM