Technical Success Manager – SaaS Platform Integration, TELFER PARTNERS

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View: 101

Update day: 01-06-2024

Location: Uttoxeter West Midlands

Category: IT - Software

Industry: Appliances Electrical Electronics Manufacturing Civil Engineering Industrial Machinery Manufacturing

Position: Associate

Job type: Full-time

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Job content

TELFER PARTNERS

Our client, one of the world’s largest and most successful providers of reference and learning content for technical and business topics, is seeking a field-based Technical Success Manager to join their SaaS platform integration team. You will be joining a company that innovates around the customer and ensures its employees have what they need to succeed.

Responsibilities Include

Reporting to the Integration team manager, the TSM will work closely with enterprise customers to integrate and configure the platform. The TSM will be responsible for verifying requirements, setting clear and realistic expectations, and hands-on building, testing, and debugging of the needed integration.
  • Complete well-defined SSO and API integration work, consulting with engineers
  • Perform due diligence related to integrations, identifying conflicts
  • Assist with requirements gathering and tracking
  • Monitor upcoming SSO certificate expirations Triage support escalations from Customer Care when required
  • Work with customers to determine their Platform needs
  • Monitor team communication channels during business hours
  • Answer technical questions from internal and external customers related to platform integration: SSO, API, LMS, etc
  • Update team documentation as required
  • Develop market and product knowledge to drive successful lead generation and new customer acquisition
  • Working with sales to define specific sales strategies
  • Being the “resident expert” for your in-process accounts
  • Contributing to sales forecasts and monthly progress reports
  • Participating in ongoing sales meetings and training sessions, as required.
The successful candidate will have a strong interest in technology and be comfortable in a customer facing operations role. Experience in a systems integration or identity & access management role is essential as is a technical understanding of standard IAM practices and protocols such as SAML, OIDC, and SCIM. A strong technical aptitude, attention to detail, excellent time management, organizational, and communication skills is also required.

You will be rewarded with a highly competitive salary, bonus, and strong benefits.

How To Apply

To apply for this position please send your CV to enquiries@telferpartners.com quoting the reference TP 685. For an initial, confidential discussion please call us on +44(0)1223632510.

Early applications are preferred.

Referral Scheme - Telfer Partners offer a referral reward if we fill this vacancy with someone you recommend. You can send us contact details of anyone you would like to recommend to enquiries@telferpartners.com.
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Deadline: 16-07-2024

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