Technical Product Owner

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

Technical product ownership is key to managing the design, delivery, performance and evolution of the one key telco product families that underpin Consumer’s £10bn annual revenue (Broadband, Voice TV, Sport, Mobile, Convergence). Commercial product ownership and customer experience sits within the Consumer CFU but the solution roadmap, technology partner relationships, delivery and in-life cost and evolution of the products from a technical and architectural point of view is within Consumer CIO. The Technical Product Owner role works with colleagues in Consumer Product and Marketing teams to develop and deliver and continuously evolve the product roadmap. While the role is based in Consumer CIO – Marketing it will need to work across the entirety of Consumer CIO, CDO and Service Platforms as needed to ensure product and technical plans are aligned.

You’ll Have The Following Responsibilities

• Actively contribute to the overall solution roadmap and technical capabilities to support the Consumer commercial product roadmap.
• Drive the overall solution strategy for a specific group of products and services and oversees the end to end delivery and in-life evolution of products.
• Translate business outcomes into technical requirements, defining the solution roadmap, alignment to technical delivery and architectural transformation.
• Partner with key stakeholders on own and other teams across marketing, product and operations, CDO (Chief Digital Office) and Service Platforms to create and define detailed solution requirements and drive the end to end delivery and product evolution.
  

You’ll Have The Following Skills & Experience

• Technology Experience: Technical expertise in developing and managing technical products and platforms in-life.
• Ways of Working: Experience working in several software design/release methodologies e.g. Agile, Waterfall etc…
• Customer insight: You provide expert insights into our customers, their context and preferences based on your detailed and nuanced knowledge. You leverage customer analyses to provide insight into solution development and product evolution.
• Measuring effectiveness: You identify, set up and modify reports and tools to track in-life technical product performance. You guide others to review, analyse and interpret the data to generate insights for decision-making.
• Improvement focus: You collaborate to identify how to improve product performance in-life, evolve product capabilities and manage the product lifecycle through to retirement and replacement.
• Service design and delivery: You design, develop and deliver end-to-end technical solutions that enhance the customer experience, ensuring alignment with the entire customer journey and architectural transformation. You use key findings from customer research and analysis to put customers at the centre of service design.
• Product management: You implement frameworks to manage products/ product categories from inception to launch and oversee product management. You incorporate insights from analyses and market research to identify opportunities for improvement, cost optimisation and migration and / or retirement.
• Change Management: Experience in transforming solution design & delivery to improve quality & cost and being able to identify and prove concepts for future technology.
• Desired working knowledge of User experience (UX) design: You use your technical knowledge and industry best practice to manage the creation of intuitive, engaging and innovative
  

Benefits

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Life Assurance
• Pension scheme
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans
  

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Based flexibly, with commutable links to either

• Belfast
• Birmingham
• Bristol
• London
  

Job function

Marketing and digital

Main location

UK & Ireland-United Kingdom-Antrim-Belfast

Other Locations

UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-Avon-Bristol

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

Aug 14, 2022, 6:59:00 PM