Technical & Internal Sales Administrator

Mul-T-Lock (UK) is a leading supplier of high security mechanical and electro-mechanical locking systems throughout the UK and Ireland. Mul-T-Lock products are supplied and serviced through a nationwide network of professional locksmiths and security installers, covering the institutional, industrial, commercial and residential sectors of the market. Mul-T-Lock is part of the ASSA ABLOY Group.

A vacancy exists for an Internal Technical & Sales Administrator within Mul-T-Lock, reporting to the Commercial & Technical Manager.

The primary objectives of this position are to:

• 
  Take responsibility for all aspects of the customer services and Internal Sales Department including but not limited to the sales order processing and dealing with all General and Technical incoling enquiries.
• Take specific accountability for Technical support for all Masterkey systems, and for all mechanical and electromechanical products within the Mul-T-Lock portfolio.
• Assist with the general management of all product categories, including servicing of incoming enquiries and specifically Masterkey systems.
• Primarily ensure complete customer satisfaction and ensuring that all processes and procedures are continually reviewed in order to meet business KPI’s.

Key responsibilities and duties include:

• 
  Establishment of key communication between all internal functions and customer base.
• Provision of support to the external sales force.
• Ensuring timely execution of all processes and customer services functions to meet customer
  requirements and set KPI’s.
• Analysing and reporting of all personal KPI’s.
• Providing bespoke Masterkey solutions to individual customer requirements on a real-time basis.
• Provision of support to external and internal customers for our expanding range of mechanical and electromechanical products.

The ideal candidate will:

• 
  Hold previous experience within a Technical, Master Keying or Customer Services role.
• Have a successful track record in a technical customer services environment.
• Provide support remotely via the telephone.
• Be able to prioritise and manage your own workload
• Have the ability to retain and absorb knowledge in an efficient manner.
• Be able to work within a fast-paced environment.
• Possess experience with order entry and using appropriate systems and databases.
• Be self motivated with excellent communication and interpersonal skills, between both internal and external customers.
• Show good team-working skills.
• Be customer focused.
• Be driven by continuous improvement.
• Have planning and organisation skills.
• Reflect a professional attitude.
• Be able to work in a methodical logical manner.
• Be able to work under own initiative.
• Be IT literate with goos understanding of PC and system skills
• Be able to work to set and initiate deadlines and take accountability for them.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 50,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.