Technical Fleet Controller - European leaders in Fleet Management

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Technical Fleet Controller - European leaders in Fleet Management

• £25,000 - £35,000
• 5% Bonus
• Pension
• Healthcare

Background

As one of the largest Fleet Management providers in the UK, the expertise and know how of how to get the most out of a fleet is what these guys love! Providing an end to end solution for it’s customers they are championing the best in service delivery with cutting edge IT solutions that are re enforcing their position as a market leader. Due to their continued growth in the UK and from the parent business covering the EU, they are looking for Technical Fleet Controllers to drive the business and its customers forward.

The Role:

You will be responsible for effective delivery of day to day activities and strategic understanding of what is best for the customers with key relationships. To ensure the effective delivery of technical & customer service; with a specific focus on vehicle cost authorisations & downtime, to deliver the most cost effective solution to a customer and to ensure that all KPIs/SLAs and statutory requirements are met in full at all times.

If you are looking for a business that strive to be the very best in what they do and have a positive out look for themselves as a business and its customers being integral to how they work, then this is the business for you. This is a growth area within the business and are looking to add to the team with a knowledgeable, strategic and diligent individual.

In addition but not limited to:

• To be the dedicated point of contact for all maintenance, refurbishment and accident repairs.
• To provide appropriate challenge to all costs for vehicle repairs using technical rulesets.
• To develop strong relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs.
• To develop strong relationships with third party suppliers to ensure the most cost-effective route for all repairs.
• To update systems to create a maintenance history and work orders.
• Provide vehicle off road reports and ensuring all vehicles are back on the road in a timely manner with as little additional cost to the client or the business.
• Expedite chasing of VOR parts with dealer and manufacturers.
• Liaising manufacturers customer service teams for warranty and parts back orders.
• Review of maintenance history to ensure any parts under warranty are claimed.
• To raise credits with manufactures for warranty repairs in the extended warranty period or if the repairs have been completed in a 12-month period.

About you:

• Delivery of continuous improvement
• Core MS Office programmes
• worked with OneLink system
• Problem solving/issue resolution/mediation
• High proficiency in MS Outlook
• Solid understanding of fleet supply chain and inter-dependencies
• Commercial minded with fleet expertise.
• Is passionate about delivering great levels of customer service.
• Understands that effective processes support the delivery of strong customer service.
• Has a ‘can-do’ mentality even when the demands