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Team Leader - The Cafe
View: 103
Update day: 21-05-2024
Location: Stourbridge West Midlands
Category: IT - Software
Industry: Retail
Position: Mid-Senior level
Job type: Full-time
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Job content
About The RoleCAFE TEAM LEADERBeing a Team Leader in our Cafes is all about creating a rewarding work environment by given the opportunity to make a difference in someone’s day, every day.Never a late night, you can finally have a career in hospitality with the work-life balance you were looking for! Because our business is growing, we can offer you job security and the opportunity to develop your career alongside us.If you’re looking for a career in hospitality where you can make a difference by delivering phenomenal standards and store growth and are passionate about creating an exceptional workplace for all your team, this is the role for you!You will be responsible for- Motivating, supporting, and developing your cafe team to deliver exceptional customer service
- Supporting your General Manager and deputising when needed
- Coaching your cafe team to smash weekly targets
- Striving to always do better for your guests
- Knowing your Cafe Menu - being prepared to check and challenge all food and drink
- Upselling the delicious menu extras and driving your team to do the same
- Encouraging your guests to provide their valued feedback
- Helping your team to make sure your Cafe stays clean, safe and legally compliant
- To be 18 years of age or older
- Some practical work experience in Cafes, Fast Food, Restaurants, Pubs etc
- Experience leading or coaching a small team
- To be warm and engaging both with your team and your customers
- To have a positive attitude with a passion for customer service
- To be someone who thrives in a branded business, with set menus, food specs, etc.
- The ability to coordinate multiple tasks in a fast-paced environment
- To be an excellent communicator
- Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Uniform provided and policies to support you for all of life’s moments, big and small
- Holiday starting at 28 days (Including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .
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Deadline: 05-07-2024
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