Team Leader

☞ Equiniti

View: 104

Update day: 07-05-2024

Location: Farnborough South East

Category: IT - Software

Industry: Financial Services Information Technology Services Outsourcing Offshoring

Job type: Full-time

Loading ...

Job content

Equiniti is a leading UK Business Process Outsourcer. We excel where administration complexity, payments processing or market regulation mean assured delivery is critical to our clients, to their employees and to their customers. We are share registrar to 51% of the FTSE 100, process £72 billion in payments every year, handle 88 million documents and 2.6 million enquiries, and pay 20% of pensioners in the UK. Our services benefit 30 million people in the UK and 180 countries around the world.

As a leading provider of complex administration and payments solutions we have a track record of enabling our clients to improve the effectiveness and performance of their businesses through the critical thinking, expertise, technology, complex administration and payment services we provide.

This role is within pension operations and based in Fulwood, Preston.

This is a great opportunity for a proactive, people manager to deliver to an exciting client group. This is an ideal role for someone to demonstrate their ability to provide exemplary customer service and use their proven abilities to manage their team to success.

Business Function:

Equiniti helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. Equiniti is listed on the main market of the London Stock Exchange.

From working within the UK financial industry to providing services to public sector organisations, we deliver highly accurate, flexible and effective services to clients across a range of sectors.

The expertise of our 4,300 people in the UK and India enables us to provide industry-leading specialist services to our clients, and in turn their customers, who are typically employees, pensioners, shareholders and consumers. We look to employ people who, like us, put the customer at the heart of everything they do.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:
  • Achievement of service provision to agreed standards
  • Accuracy of output/service from team members
  • Cost and resource management and seeking opportunities to maximise revenue
  • Highlighting trends in operating performance
  • Service improvement and efficiency identification
  • Client liaison and satisfaction
  • Employee satisfaction
  • Training needs analysis
  • Guidance, coaching and motivation of team members
  • Performance measurement and management
  • Address performance issues quickly, candidly and constructively

Skills, Knowledge & Experience

The successful candidate will demonstrate the following experience, skills and behaviours:
  • Excellent problem-solving, communication and interpersonal skills
  • Good people management and interpersonal skills
  • Coaching, training and motivation
  • Performance management
  • Good written and communication skills
  • Organisational, planning and prioritising work
  • Improving standards and developing new procedures
  • Microsoft PC packages
  • Strong DB pension knowledge
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Loading ...
Loading ...

Deadline: 21-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...