Team Leader - Call Handlers

☞ Key Recruitment Limited

View: 107

Update day: 11-06-2024

Location: Hedge South East

Category: IT - Software

Industry: Construction Mechanical or Industrial Engineering Staffing Recruiting

Position: Associate

Job type: Full-time

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Job content

Are you looking for an exciting new career in a fast-paced environment? Do you thrive on delivering a professional, efficient, and effective call handling service? Have you previously worked in an NHS/Medical environment? If so, this is the role for you! Key Recruitment are delighted to be working with an excellent client looking for an experienced Team Leader to lead a team of call handlers in delivering the highest levels of patient satisfaction in a responsive manner. This role is based in the Southampton area and will require travel to other local sites when needed. The ideal candidate will come with a real desire to coach train and support the team to effectively respond to calls, maintain protocols and give patients the best possible service. This is a permanent full-time role, working 37.5 hours Monday to Friday and offers an attractive salary of between £25,419 and 27,375 per annum. The key responsibilities of the role include but are not limited to: Owning the delivery of call handling KPI’s and attaining the highest levels of patient satisfaction Manage and be accountable for real-time adjustments to workload and activities, prioritising to achieve results Take responsibility for and provide a real-time response to patient complaints Line manage the call handling team, using strong leadership skills to inspire staff and cultivate a culture of proactive thinking, ownership, accountability and collaboration to achieve excellent service Be responsible for the resource schedule for the team, including recruitment, on-boarding and absence management Ensure the effective cascade of communication to the whole team through multiple avenues Create, implement and deliver training and development plans and ensure they are maintained for all team members Essentials for the role: Knowledge of customer service key performance indicators Experience of working as a call handling team lead (+3 years) Excellent interpersonal skills with staff and patients Takes ownership and accountability for the quality of work delivered Strong coaching and people development skills If this is sounds like your next career move, please contact Dave Traverse on (phone number removed) or email
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Deadline: 26-07-2024

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