Team Lead - IT Programmer/Analyst

Job content

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

In 2010, MOD awarded Boeing the £800 million Future Logistic Information Services (FLIS) contract as its Support Chain Information Services (SCIS) Delivery Partner. SCIS is a partnering arrangement between the MOD and Boeing Defence UK (BDUK) to improve the reliability and capability of the logistic information systems and services that deliver engineering, supply chain and business intelligence information. Boeing provides secure, stable and resilient SCIS services by assisting the MOD in streamlining and optimising its end-to-end logistics information system into an agile and effective capability that underpins the support chain.

This hands on Team Lead role with a technical and customer bias is to support the sustainment with incidents and adaptive changes of the Stores System 3 service to the MoD’s Inventory Managers and their warehousing customers.

The primary list of activities include:

Lead the team of 5 programmers and incident resolvers in the support team

Key Skills: soft skills, people management

Be the focal for Fujitsu (who support the hardware and hosting services) and Leidos (who partner in the full end to end military supply chain) and liaise with their technical teams on incidents investigations and adaptive changes

Key skills: Incident management, soft skills, good communication, deliver on promises

Triage received Incidents, Service Requests and Adaptive Changes and support resolution if in scope of the team or forward to the appropriate resolver group as required.

Key Skills: business process knowledge, SS3 application knowledge, Business Resolver Groups (MoD) knowledge, service management tool knowledge

Coordinate incident management resolution and system changes with BDUK and MoD teams

Key skills: team working, incident management, process management, Lean +

Support the design, coding and documentation of system corrective and adaptive changes as contracted by the customer

Key skills: COBOL and SCL programming knowledge, business process knowledge, SS3 application knowledge, change management, project management

Develop business relationship with the end user community in order to improve understanding of their business and ensure our solutions best meet their needs

Key skills: stakeholder management, customer relationship, soft skills, good communication, deliver on promises

The service level agreement is fundamentally to provide a 07:00 to 19:00 Monday to Friday (excluding Bank Holidays) service so some flexibility is required to ensure the team collectively provide support coverage during these hours. In addition, the service is supported outside of these hours on a 24/7 basis via the on-call process for high business importance incidents.

Essential

• Team Lead or Project Lead experience
• COBOL and SCL programming languages
• Previous experience in an IT Service organisation with Incident Management experience
• Ability to remain calm under pressure or through demanding challenges
• Good analytical and fault investigation skills
• Effective written and verbal communication skills
  
  

Desirable

• 4+ years’ experience as a senior developer
• S3 programming language
• ITIL V3 Foundation
• Knowledge of the VME (or similar) mainframe platform
• Knowledge of the Helmsman software
• Experience of working within the Defence sector
  
  

Willingness and eligibility to obtain SC clearance is required.

All information provided will be checked and may be verified.

Important information regarding this requisition: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE