Team Administrator - Band 2

Job content

Job Summary

We are looking for an excellent candidate to provide an effective and efficient administrative support service to meet the needs of the clinicians and the management team.

You will be highly motivated with excellent communication skills and have an ability to work under pressure. Knowledge of working within a health environment would be desirable. IT skills in Microsoft Office packages are required and knowledge of the SystmOne would be an advantage.

You will also have a willingness to learn and develop within the role and have the ability to maintain confidential service user information with discretion.

For an informal discussion please contact: Michelle Smith Admin Lead on 0300 421 8979

Main duties of the job

The key area of work for this role will be to provide support to the Team Managers and colleagues. The successful candidate will contribute to the continuing development of administrative support.

Provide general administrative support within the team(s) including answering telephone calls, taking messages, setting up meetings, filing, archiving, scanning, maintaining stationery supplies, and photocopying as required. Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring professionalism and responding in a timely manner.

About Us

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Job Description Job Responsibilities

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Please refer to the Additional Information attachment before submitting your application.

Qualifications

Person Specification Qualifications Desirable

• Educated to GCSE level in Mathematics and English to Grade C and above
• NVQ 3 in administration or relevant equivalent experience or qualification Typing Level 2 or Equivalent
  
  

Experience Desirable

• Experience of Working in a customer facing environment (face to face and via the telephone)
• Experience of working as a part of a team
• Setting up and running effective office systems
• Experience of working in a healthcare environment
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details Employer name

Gloucestershire Health and Care NHS Foundation Trust

Address

Stroud Locality ICT, Stroud Hospital

Bowbridge Lane

Stroud

GL5 2JP

Employer’s website

https://www.ghc.nhs.uk/who-we-are/jobs/ (Opens in a new tab)