Tax, Acceleration Centre, Customer Service Specialist (Virtual - Bilingual)

Job content

Line of Service
Tax

Industry/Sector
Not Applicable

Specialism
Global Compliance Services

Management Level
Specialist

Job Description & Summary
Located in London, Ontario, the Acceleration Centre (AC) is all about maximizing value, unlocking opportunities and creating a great experience for our people and clients. Using the latest technologies, leading processes and best practices, the AC is an important part of how we deliver high-quality tax, assurance and consulting services to our clients.

Important Points to Consider

• The London AC services all Canadian time zones, therefore extended business hours and overtime may be required during peak periods.
  

What You’ll Create and Do

As an Engagement Support Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Act as the first point of contact for clients during Canadian and US tax compliance season, fronting client queries via email and phone
  
• Schedule consultations with tax staff across PwC offices
  
• Triage incoming emails and phone calls from clients; utilize knowledge from training and provided templates to respond to inquiries
  
• Escalate inquiries up to the PwC local office team as required
  
• Run reports on the status of services offered to the client, ensure service level agreements are met, monitor and send reminders as required
  
• Connect with government agencies and/or foreign offices (ie: coordinate with foreign offices to obtain copies of foreign tax returns for foreign tax credit purposes, CRA, etc.)
  
• Supporting other AC team members with administrative functions such as generating reports, scanning and photocopying of additional documents, mailing and couriering documents to clients and tax authorities
  

What You’ll Bring to This Role

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work. ​
  
• A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  
• Experience in customer service
  
• Effective written and verbal communication skills, ability to communicate and manage expectations with clients
  
• A strong grasp of technology, including MS office and Google Suite of products
  
• Demonstrated self-motivation and a desire to take responsibility for personal growth and development
  
• Ability to work effectively under pressure without compromising professional standards or quality of work
  
• Bilingual proficiency in French and English is required.
  

Why you’ll love working for PwC

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.com/ca/whypwc
See how you can create your future at PwC

www.pwc.com/ca/en/careers/create-your-future.html
Applying at PwC

At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here: https://www.pwc.com/ca/applytopwc
We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers: https://www.pwc.com/ca/en/careers.html
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications(if blank, certifications not specified)
Desired Languages(If blank, desired languages not specified)
Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.Every day we see how people make businesses great. But it’s not only about skills. If your experience is close to what we’re looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.PwC s’engage à bâtir une équipe diversifiée et représentative des collectivités qu’il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d’autochtone, leur âge, leur handicap ou leurs besoins en matière d’adaptation du milieu de travail, à présenter leur candidature, qu’il nous fera plaisir d’examiner.Chaque jour, nous voyons des personnes participer à l’essor des entreprises. Ce n’est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n’hésitez pas à postuler. Nous sommes conscients que l’expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.