T1 Customer Support

☞ LiveU

View: 107

Update day: 07-05-2024

Location: Nuneaton West Midlands

Category: Consulting / Customer Service IT - Software

Industry: Broadcast Media

Position: Entry level

Job type: Full-time

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Job content

About LiveU

LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts.

T1 Customer Support

Job Overview

The Customer Support team provides 24/7 service and technical support for LiveU’s customer base around the world.

Team members work in 3 daily shifts (Morning, late evening, and night)

Key Responsibilities
  • Provide outstanding and exceptional customer service.
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Resolve product and/or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Provide a wide variety of services related to LiveU’s products
  • Answer product and service questions
  • Maintain documentation of customer inquiries and responses for future reference.
  • Work closely with numerous stakeholders and departments within the company (Customer Success, Sales, MIS, Operations)
Required Skills
  • Two years of proven customer support experience
  • Technical Education or background
  • Proficiency in English, verbal and writing skills
  • Excellent communication skills and service orientation
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work alone when needed
  • Ability to clearly and efficiently document technical information
  • Familiarity with CRM systems and practices
  • Detail-oriented
  • Team Player
None
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Deadline: 21-06-2024

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