Systems Support Engineer

We’re building an inclusive work environment

Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

The hiring manager for this role is Yasin, Engineering Manger. We appreciate that sometimes it’s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email – you can to and we will get back to you as soon as possible.

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

Overview:

A Systems Support Engineer is a crucial team member responsible for maintaining, optimising, and troubleshooting an organisation’s IT systems, applications, and databases. This role involves ensuring the reliability, security, and performance of IT infrastructure, making it a crucial component in delivering uninterrupted services to the organisation. Systems Support Engineers have expertise in various technologies, including .NET, SQL, and AWS, and they play a pivotal role in resolving technical issues, implementing system improvements, and collaborating with cross-functional teams.

Competencies:

• Proven experience in .NET application development and troubleshooting.
• Strong problem-solving skills and a willingness to learn and adapt to new challenges.
• Good communication and teamwork skills, collaborating effectively with colleagues and senior engineers.
• Ability to work collaboratively and take direction from experienced professionals while contributing to the team’s success.
• A strong desire to grow technically and professionally in the IT industry, with a passion for technology and a drive to excel.

Key Responsibilities:

1.Application Support:

• Assist in troubleshooting .NET applications, identifying issues, and implementing solutions under the guidance of senior engineers.
• Collaborate with the development team to address software bugs and enhance application performance.

2. Database Assistance:

• Provide support in the management of SQL databases and basic SQL query optimisation.
• Learn to assist in database schema management and updates.

3. System Monitoring:

• Participate in monitoring system performance, error logs, and resource utilisation to identify potential issues.
• Work with the team to implement improvements and address performance bottlenecks.

4. Documentation:

• Create and maintain documentation for system configurations, procedures, and support activities, ensuring accurate and up-to-date records.
• Assist in updating standard operating procedures and guidelines for better system management.

5. Troubleshooting and Incident Resolution:

• Work under the guidance of senior team members to respond to system and application incidents promptly.
• Participate in the on-call rotation to handle basic support tasks and gain real-world experience.

6.Learning and Development:

• Actively participate in continuous learning and development opportunities to expand your knowledge of .NET, SQL, and related technologies.
• Engage in training and development programmes to enhance your skills and advance your career.

The Systems Support Engineer role offers a challenging and rewarding opportunity to work with cutting-edge technologies and make a significant impact on the organisation’s IT systems and applications. If you are passionate about .NET, SQL, and AWS and possess the skills and commitment to provide top-tier support, this role provides an ideal platform for your career growth in the IT field.

At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.

Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.

Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.

We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!