Desk Based Account Manager

We’re building an inclusive work environment

Here at Zen your gender, race, ethnicity, neurodiversity, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

We’re interested in you as an individual and here you’ll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don’t hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

The hiring manager for this role is Tonnia Wilde, Sales Manager (Business). We appreciate that sometimes it’s helpful to talk about the role with someone that works at Zen so if you wish to find out more or discuss any details you’re not sure about, feel free to get in touch by calling 01706 902 275 or if you prefer to send an email – you can to and we will get back to you as soon as possible.

FAO Recruitment agencies & organisations: Please note that we do not need agency support to fill this role. We have a small, but great, pool of agencies on our PSL and will contact one of those if we need to.

The Role

Zen has an ambitious growth objective underpinned by the retention and growth of our customer base.

The post holder is a key member of the Zen’s Business sales team. This is a role where the post holder will manage the relationship directly with some of our identified key customer accounts. There is a fundamental emphasis on managing the existing relationship to ensure the customers want to continue and grow with Zen.

At Zen we strive to solve customer problems with solutions informed by their needs not ours. We find out what they want, and make sure our connectivity, cloud and communication solutions work for them so vital that the post holder has the capability to understand and drive sales across all these areas.

The post holder will be expected to be enthusiastic, self-motivated and resilient with excellent coaching skills and sales experience. They will be committed to striving to overachieve targets while maintaining a focus on the customer experience.

Key Responsibilities

• 
  Day to day management of the account base to retain and grow revenue through up and cross selling whilst at minimum meeting or striving to exceed sales targets

• Motivate, coach, give feedback and develop yourself to maximise your performance, while also delivering a high-quality customer service

• Ensure you have the right knowledge and skills to be successful in your role and focus on your development to drive further improved performance

• Work with your customers to gain a deeper understanding of their organisational current and future IT strategy, developing a business dialogue with the accounts to drive new business opportunities

• Work with the wider Zen virtual team to progress and successfully close new business opportunities

• Establish senior / board level relationships, positioning Zen as a preferred supplier and working towards ‘trusted partner’ status

• Ensure you champion any specific issues and concerns customers have back into the business, ensuring successful resolution for both parties

• Run a monthly review meeting to update on performance, account activity and pipeline

• Ensure strategic account plans are in place for all key accounts and conduct effective account reviews and use these within Zen and within the clients business to deliver to proactive leadership of the customer’s account

• Drive performance through incentives and targeting marketing activity into the existing base

• Provide regular forecasts of revenue and sales performance and provide input into the annual budgeting and forecasting processes with Zen

• Build and maintain industry and competitor knowledge

• Achieve growth and retention targets

• Provide clear customer feedback and requirements into other parts of Zen to ensure we drive our company strategy based on customers feedback

• Other reasonable duties and projects as defined by the line manager

Skills & experience

• 
  Ability to demonstrate success in a similar role in the IT / Telecoms industry

• Detailed knowledge of the services in Zen’s portfolio (complex networking, cloud, cloud communications & security)

• High calibre individual who brings gravitas and the ability to diagnose / analyse complex commercial and technical situations whilst establishing trusted relationship at a senior level

• Able to demonstrate previous experience of growing and retaining key corporate customers

• Sound business acumen & commercial / financial awareness

• Proactive user and believer in CRM to assist them in delivering results

• Good people skills with the ability to work with individuals to improve your own performance

• Customer service led approach

• Prepared to help develop internal processes to meet customer needs whilst assisting them in developing their IT strategy using sound technical aptitude and solid solution selling skills

• Accurate timely reporting & forecasting

• UK travel is a pre requisite of the role as well as a willingness to spend time at our Head Office in Greater Manchester

At Zen, we’re proud to do things differently. As the largest independently owned, and B Corp accredited, telecommunications and technology service provider in the UK, we’re not shackled by shareholders or short-term thinking, instead we strive for long-term goals that are aligned to our happiness objectives and driven by our desire to have a positive impact on our people, our customers, our partners, and the planet.

Grown from a pioneering ISP into a company that provides the full range of data, voice, hosting and cloud services to homes and businesses across the UK, we believe that good business is an ethical business, and we have two and a half decades of continuous growth to prove it.

Through our award-winning customer and technical support service we provide our customers with the capabilities they need to communicate, collaborate, and thrive in a highly connected world - supported by a highly robust and resilient independent network. Proud to be named the only Which? recommended provider for Broadband, winners of 18 consecutive PC Pro Best Broadband awards, a UK IT Industry Award for Services Company of the Year, and the UK Customer Experience Silver award for Technology & Telecoms.

We believe that business should be a force for good and we’re committed to improving the lives of our people, creating a better future through our community, charity and D&I work, and to make sure we look after our environment. Perhaps that is why we’re a certified Great Place to Work TM and B Corp Certified!