Switchboard Operator

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We are looking for a forward thinking and pro-active individuals with the ability to work well within a team with a genuine interest in health careto help provide support to the Switchboard department as Switchboard Operators.

Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, Wigan, Wrightington and Leigh NHS Trustis the place for you.

We have placement opportunity available for Switchboard Operatorsavailable at Wigan, Wrightington and Leigh NHS Trust.

Department: Switchboard

Location: Royal Albert Edward Infirmary, Wigan Lane, Wigan, WN1 2NN

Pay:£9.21 per hour Day, £12.98 per hour Night/Saturday, £16.85 per hour Sunday/Holiday plus accrued holiday pay

We have a temporary placement opportunity available for Switchboard Operatorsat Royal Albert Edward Infirmary.

The postholders will be expected to work with a flexible approach to provide assistance as required in the busy Switchboard Dept to ensure a continuous service for our patients and staff.

Wrightington Wigan and Leigh are looking to appoint Switchboard Operators for the busy 24-7 Switchboard based at the Royal Albert Edward Infirmary

The working hours to be varied as per the needs of the service and across the working rotas as and when required.

The working hours for this role – 24 hours service for essential service with working pattern Monday - Sunday.

Duties and Responsibilities:-

• Provide a comprehensive Telephone Operator Service to all Trust sites, including Directory Enquiries, across the full range of services for patients, staff and visitors.
• Receive and direct as appropriate all incoming and outgoing calls.
• Receive and accurately pass on messages between callers, other Operators and the Switchboard Supervisors.
• Monitor Alarm Systems requiring action to be initiated by the Operator in accordance with the instructions shown or indicated.
• Respond to any Emergency situation, including Cardiac Arrest, Fire Security, Flood and Major Incident as instructed.
• Reception type duties including dealing with enquiries from Trust staff and Contractors providing service to the Trust.
• Retention of Keys in a secure system, issuing to authorised staff and maintaining appropriate records of issue and return.
• Operation, including test protocols, of internal and external Paging Systems.
• Maintain records of On Call provision by Departments, and make
  

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

• Competitive Pay Rates - work this week, get paid next week!
• First choice of placements at over 50 NHS Trusts in England
• Dedicated consultants
• Flexible working options
• Free DBS and free training
• Build holiday allowance
• Support when you need it – 24/7 365 days
• Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades, and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.

Register today for various flexible working options and long-term placement opportunities.

We look forward to hearing from you soon.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.