Support Service Assistant

Job content

Job Summary

Support Services Assistant

An exciting opportunity has arisen for a motivated and enthusiastic person to work at the Darwin Unit.

As Support Service Assistant you will be expected to maintain a clean and hygienic environment for patients, visitors and staff in line with the National Standards of Cleanliness.

You will be responsible on a day to day basis to provide a full domestic cleaning service to patient areas, offices and departments in accordance with work schedules, policies and procedures which will include: high and low dusting, vacuuming, wet mopping, waste management, use of floor cleaning equipment and general housekeeping.

You Must Also Have

• Good interpersonal skills with other staff, Trust employees and patients
• Ability to adhere to standards and procedures
• Ability to accept, organise and prioritise instructions
• Ability to work on their own initiative and as part of a team
• Flexible approach to working hours and schedules
  
  

Provide cover during annual leave, sickness and absence which will include week ends, bank holiday and the requirement to cover in other Trust premises

Main duties of the job

To work as part of a team to provide cleaning and catering services in order to enhance the quality of the patient and staff environment on a regular and ongoing basis. Also to ensure that at all times quality standards are maintained in relation to the cleanliness and food provision and that legal requirements are met regarding the food service.

About Us

AWARDED TRUST OF THE YEAR

Our vision is ’To be Outstanding in all we do and how we do it.’ Our team prides themselves on compassion, team work and resilience.

The Team will offer a full induction package.

Our Trust is on an incredible journey of innovation and we’d like you to be part of it. To excel you will be an enthusiastic, caring and compassionate person who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

In return we offer;

A competitive progressive salary

We cover the cost of your DBS Check (£44)

Competitive staff benefits such as weekly offers and discounts

Individual Personal Development Plan and Career Progression

Excellent pension scheme available

27- 33 days annual leave, plus statutory bank holidays (pro rata)

Job Description Job Responsibilities

Communication

• To communicate on a daily basis with patients, staff, visitors, general public and report problems to the Support Services Supervisor, Department / Service Lead
• To be friendly, courteous and helpful to clients, visitors, staff and the general public, challenging discrimination, promoting equality.
• To ensure that patients, their relatives and carers are treated with dignity and respect.
  
  

Analytical And Judgemental Skills/ Freedom To Act

• To follow established procedures and schedule of work.
• To seek advice from Support Services Supervisor or Department / Service Lead as necessary.
• To comply with the requirements of Food Hygiene, Health & Safety legislation and the Trusts Food Safety policy as necessary.
• To be responsible for the cleaning provision to client areas and offices with the premise in accordance with work schedules and activity within the area.
• To comply with the National Standards of Cleanliness, Health & Safety legislation and COSHH regulations and Trust policies as applicable to the job.
  
  

Planning And Organisational Skills

• To have a responsibility for liaising with, Support Services Supervisor, Department / Service Lead to organise work.
  
  

Physical Skills

• To ensure that the general cleaning in the premise is undertaken in accordance with the agreed work schedule
• To ensure that domestic, clinical, and mixed recycling waste is correctly bagged and placed in the appropriate disposal areas in accordance with services within the premise
• To ensure that all stocks are stored correctly.
• Ensure all areas are clean and tidy, particularly prior to and following mealtime service
• To be responsible for the cleanliness of the kitchen and serving area, including crockery, cutlery, kitchen utensils and food trolley in accordance with services within the premise
• Ensure all areas are clean and tidy, particularly prior to and following meal times as necessary.
• To carry out specialist cleaning procedures in response to any infection control outbreak; new builds; refurbishments
  
  

Responsibility for Patients

• Provide food and beverage service to clients as required
• Prepare the dining room environment as required
• Regenerate frozen / chilled food as required
• Plate and serve food attractively as required
• Responsible for providing a clean safe environment
  
  

Qualifications

Person Specification Qualifications Essential

• GCSE level numeracy / literacy or can demonstrate same
  
  

Experience Essential

• Experience of prioritising own workload
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details Employer name

North Staffordshire Combined Healthcare Trust

Address

Darwin Centre

Stoke on Trent

ST4 7LF

Employer’s website

https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)