Supply Chain Executive

☞ Willow HR

View: 107

Update day: 07-05-2024

Location: Newbury South East

Category: Merchandising / Purchasing / Supply Chain

Industry: Technology Information Internet

Position: Mid-Senior level

Job type: Full-time

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Job content

Bolney Wine Estate are seeking a dynamic and results-driven Supply Chain Executive to join their team in Newbury. As a Supply Chain Executive, your primary responsibility will be to ensure that customers receive their orders on time, every time. You will also be responsible for building strong relationships, ensuring all documentation related to import and export regulations is issued on time, and providing exceptional customer service.

Key Responsibilities
  • Manage Customer orders
  • Maintain Customer Order Trackers highlighting any risk to supply
  • Act as the main point of contact for your allocated customer base
  • Establish excellent working relationships with key accounts
  • Establish excellent working relationships with internal Account Managers
  • Carry out weekly review meetings with key accounts
  • Respond to specific customers’ requests to ensure excellent customer service and customer experience
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Organise relevant import export documentation with Suppliers and Freight Forwarders
  • Understand agreed terms with customers and ensure the supply chain operates within the agreed terms
  • Maintain Customer service level KPIs
  • Identify ways of improving supply chain efficiencies
  • Stay up-to-date with new products and launches
  • Resolution of issues raised by transportation, logistics, imports/exports and customs

We are dedicated to creating an open and inclusive working environment, and this starts with our recruitment practices. We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us. We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout. We welcome any requests for adjustments in our processes.

Requirements
  • Experience within a Sales Support, Logistics or Supply Chain role is essential
  • Experience of an Enterprise Resource Planning (ERP) and/or Customer Relationship Management (CRM) system
  • Proficiency with MS Office Suite, particularly MS Excel to collate and analyse data
  • In-depth understanding of sales principles and customer service practices
  • Able to build and maintain long-term relationships with customers and internal stakeholders
  • Experience problem solving in a customer facing role

We welcome applications from candidates who do not 100% meet the role requirements.

Benefits

25 days holiday + 1 day off for birthday + public holidays

Additional Company Pension Contributions

10% Annual Bonus

Private Health Cover

Employee Assistance Programme

Life Assurance – 4 x basic salary

Income Protection Insurance

Group Accident Insurance

Company Maternity Pay – 13 weeks at full pay

Paternity Pay – 2 weeks at full pay

Time off for Volunteering

Generous staff discount
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Deadline: 21-06-2024

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