South West Regional Manager

☞ Stuart

View: 109

Update day: 01-06-2024

Location: Bristol South West

Category: Consulting / Customer Service Executive management Sales Merchandising / Purchasing / Supply Chain Fashion / Lifestyle Social Work / Community Services

Industry: Transportation Logistics

Job type: Full-time

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Job content

Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 600+ talents from 90+ countries working in Paris , London , Barcelona, Madrid , Poland , Portugal and remotely around the world

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

Let’s talk about the City Operations team ️
The City Operations mission is to ensure the delivery of world-class operations in every Stuart City. As the on the ground team, we are at the forefront of the operation and have to consider all of Stuart’s stakeholders as we make decisions each day on balancing delivering exceptional client experience with profitability. To help us make these important decisions, we work closely with the other operational and commercial teams to ensure we have all the required data. We’re passionate about delivering the best possible client experience and are continually looking to improve the operation by using our on the ground execution expertise to improve or suggest improvements to the tools, processes and features supporting Stuart’s success. From leading the operational rollout of new and existing clients to setting incentives daily and weekly, understanding the improvement opportunities, we are deeply involved in ensuring the successful growth of Stuart. Not only through ensuring the delivery in each city of the highest possible client experience but by working closely with the commercial team to understand the opportunities and helping build solutions to take advantage of these.
We’re looking for a South West Regional Manager to join the Regional Management team, part of the wider Performance Team at Stuart UK. You will report to the Yorkshire and South Area Manager. You will focus on delivering world-class service to our clients at all times through insights-driven analysis, excellent planning and meticulous execution. You will be working across stakeholders to pinpoint areas for improvements in the South West and apply targeted performance strategies. You will be at the forefront of the South West operation, running and maximising the operations on a day-by-day and week-by-week basis.
You will be responsible for working across teams and departments to ensure the smooth running of our on-demand client operations in the South West. You will work across teams and departments to ensure the correct courier supply is in place, devise courier incentive strategies, provide performance insights and analyses as well as prepare and execute for client launches and roll-outs.

What will I be doing?

    • Responsible for the daily on-demand operations for our clients in the South West
    • Owner of financial and operational decisions in the South West
    • Allocating budget effectively to match supply and demand - working with Profitability and the Fleet Management team to ensure that we have enough riders in the right place at the right time
    • Working closely with Commercial & Account Management to understand client requirements & adapting the daily operations to satisfy client needs & achieve client SLAs
    • Working closely with the Regional Management Performance Analysts to build performance deep dives & conduct root cause analyses into on-demand performance
    • Identifying areas for operational improvement based on your analyses, operational understanding and courier feedback
    • Managing a team of one Junior Operations Executive who will support you with operational execution and fixes across the region
    • Working with the expansion team to vet and prepare for new store roll-outs across South West for new clients

What do we need from you?

    • Minimum of 2-3 years of work experience in a logistics, operations or consulting role
    • You have a strong analytical mindset and are able to apply numbers to actions
    • You are a strong communicator and have experience working with different stakeholders across departments
    • You are inquisitive and forward-thinking - curious, thoughtful and confident questioning the status-quo

The stuff you wanna know

    • Family-friendly work-life balance - hybrid work home and flexible hours
    • £200 per month for food(groceries / restaurants / food apps etc)
    • Unlimited access to Udemy for all your learning and development needs
    • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
    • Stuart is putting Mental Health Awareness first! Wellness Allowance (£40 monthly) to use in any gym or sport class
    • Company offsites ✈️
    • Full Private healthcare provided byAXA (including dental and optical) ‍ ️
    • Pension is taken care of through a partnership with Royal London
    • 30 Day Work Abroad policy (work from anywhere! Can be extended to up to 3months)
    • Work in an international, diverse, dynamic and passionateteam with a company culture focused on learning and development
    • 5 months of maternity leave covered by Stuart!
    • Work in our amazing Bristol office!
You’ve read all this way but you’re missing a skill or two? No problem, it’s our job to up-skill you to take your career to the next level. What we’re trying to say is, don’t be afraid to apply if you don’t tick all the boxes.

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you

Want to learn more about us? Visit https://stuart.com/about-us/
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Deadline: 16-07-2024

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