SOC Platform Support Engineer

☞ Lloyd’s Register

View: 107

Update day: 07-05-2024

Location: Leamington West Midlands

Category: R & D Planning / Projects Production / Operation

Industry: Public Safety Maritime Nonprofit Organization Management

Position: Associate

Job type: Full-time

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Job content

About Nettitude

Nettitude, a Lloyd’s Register company, is an award-winning provider of Cyber Security and Assurance, Incident Response and Technology services to organizations across the world. We are at a very exciting stage both in terms of our company but also in the Cyber Security marketplace. We are looking for the right people to join us as we embrace the challenges thrown up by the advancements within the IT industry and within the threats faced. Nettitude will be at the forefront of this arena and we want to seek the right people to join the team and make it happen. Find out more about Nettitude at https://www.nettitude.com/

The role

As a SOC Implementation Engineer within the Nettitude Security Operations Centre (SOC) team your main duty will be to assist with the Technical Implementation of Nettitude SOC Services to the MSS Customer Base

This will take the form of a Technical Implementation and configuration of Security tools and Services to drive customer onboarding engagements to completion. You will take an active role in onboarding and client engagements. You will take ownership of assigned tasks, validate expectations and timescales, and ensure that the task is delivered to an appropriate standard. You will display a positivity and enthusiasm that sets an example for SOC staff to follow.

You will be required to interface with customers and Internal technical and operational teams to validate technical requirements, complete deployment tasks and troubleshoot issues as required during the Implementation of Nettitude MSS Services.

You will assist with the entire deployment lifecycle of Nettitude’s SIEM and security solutions, performing configuration, deployment and tuning on all products ensuring the Technical and Security toolsets are tested and ready for the Nettitude MSS SOC to provide best in class Services to our customers

This role could be perfect for an entry into the Cyber Security Industry. We are looking for talented staff with a desire to learn and grow that may have previous experience in technical support on IT technologies but not security technologies specifically

Location

Nettitude Managed Security Services have a remote working policy and therefore we can support working from across the UK. There will be a requirement to attend our Leamington Spa site on occasion. All applicants will require residence in the UK.

What you’ll be doing in your role:

In your role you will:
  • Perform implementation, configuration and deployment of Nettitude Security technologies and services to the customer environments
  • Perform implementation and configuration of SIEM Monitoring Use cases, Alarms and Playbooks in line with the Customers requirements
  • Performing configuration, troubleshooting and administration of across Infrastructure, Virtualisation & desktop environments during deployment activities
  • Creating and performing authorised configuration changes to the Nettitude SOC network and infrastructure environments
  • Support the aligned SOC consultants and project management team in the planning and deployment of Managed Security services to the customers environments
  • Ensure technical documentation is completed and updated to professional standards
  • Contribute to the continuous improvement programmes of all technology platforms across the customer environments
  • Assist with new customer on-boarding & service acceptance into operational support for all new implementations and enhancements/upgrades
  • Log calls with third party vendors (such as LogRhythm, Crowdstrike, Tenable, VMware, etc) and escalate when necessary
  • May be required to participate in an on-call technical escalation process outside of UK business hours
  • Keep up to date with the latest security and technology developments


Key Skills:

The following are the requirements for this role:
  • Strong working knowledge and administration with Microsoft, VMware and core Infrastructure technologies
  • In depth understanding of Microsoft Operating systems (Server and Desktop OS)
  • In depth understanding and experience in the configuration, management and maintenance of Antivirus or Detection and response systems
  • Hands on experience of Active directory on premise and Azure AD, Group policy and Server troubleshooting.
  • Working knowledge in the administration of SIEM toolsets (LogRhythm, Q Radar, Splunk etc)
  • Demonstrate excellent analytical troubleshooting skills and ability
  • Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
  • Ability to work under pressure and to tight deadlines
  • Experience with Service & Support desk ticket handling within SLAs
  • Excellent communications skills with a positive and proactive attitude towards customer issues


Desirable:
  • LogRhythm SIEM configuration and administration experience
  • Experience or an Interest with Security toolsets (Vulnerability scanning, EDR, EPP)
  • Experience or administration with Cloud based technologies (O365, Azure, Mimecast)
  • Working knowledge and experience with administration of Switching & routing devices
  • Working knowledge of Linux Server Operating systems
  • Experience or interest in IT Security or Certifications in the same


What we offer:

We offer you an exciting working environment with intellectual challenges, responsibility and high level client interaction. An attractive remuneration package will be negotiated with the right candidate.

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Deadline: 21-06-2024

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