Small Claims track handler

☞ Keoghs

View: 103

Update day: 11-06-2024

Location: Liverpool North West

Category: Insurance

Industry:

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Job content

Working in the litigated motor team, the file handler will effectively manage a portfolio of litigated small claims track files (including those in OIC portal) under the supervision and guidance of a lead File Handler/ supervisor.

The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/ supervisor.

This role can be cariied out from our Leeds or Liverpool office

Key Accountabilities

  • Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.

  • Delivery of agreed performance targets and quality standards

  • Analysis of the available evidence to create an initial case strategy on liability and quantum.

  • Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs

  • Proofing witnesses, assessing their evidence and drafting statements.

  • Drafting of Court document and complying with all Court deadlines are met.

  • Instructing, briefing and liaising with Counsel.

  • Guiding the Defendant through the litigation process where required and setting expectations.

  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making

  • Delegation of tasks where available and appropriate to other members of the team

  • Dealing with correspondence and telephone calls within strict service level agreements,

  • Updating reports upon receipt of evidence as required.

  • Adhering to Client Guidelines - delivering up to date and accurate information about progress when requested

  • Ensuring files are kept within ISO 9001 guidelines

  • To ensure compliance with the SRA Standards & Regulations

    • Experience, Skills and Qualifications

  • Established experience in law through further education or experience

  • RTA file handling experience within a law practice or Insurer is essential

  • Credit Hire experience / knowledge would be desirable

  • Understanding of the high way code and basic road traffic act principles obtained through current / previous file handling

  • Ability to plan and prioritise workloads

  • Efficient in a process driven environment

  • Drive to achieve to take development opportunities when they arise with a positive attitude

  • Excellent listening and verbal communication skills

  • Excellent written communication skills and the ability to compose professional written communications

  • Ability to follow instruction with attention to detail

  • Ability to recognise when sensitivity and tact are required

  • Effectively work within a team

  • Basic knowledge of the Court Practice Rules


    • Values

    Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;

    Our Values

    We are connected
    We are Dynamic
    We are Innovative
    We succeed together

    Contract Type

    Permanent

    Area

    Corporate Risk and Advocacy

    Sub Area

    Litigated Motor

    Office

    Liverpool - St. Pauls Square

    Closing Date

    06 Feb 2024
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    Deadline: 26-07-2024

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