Sipp/ISA & Transfers Team Lead

Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world’s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellonis all about.

We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Pershing Operations team. Pershing provides a broad range of financial business solutions to investment banks, broker-dealers, wealth managers, financial planners and advisers across EMEA. We provide sophisticated front-end technology and flexible middle office capabilities with execution, settlement and custody services. These are supported by a robust regulatory and compliance framework with dedicated client asset experience and expertise. This role is located in Liverpool and is hybrid.

In this role, you’ll make an impact in the following ways:

• Responsible for validating and approving all aspects of SIPP/ISA & Transfers. Tasks including; new business, transfers and contributions, ongoing servicing, outgoing/incoming payments and subscriptions. The role includes handling client and member inquiries in a professional and conscientious manner, demonstrating high levels of accuracy and customer service at all times.
• Provides team supervision for the day-to-day operations of team, people management, developing team members, attend meetings and plan rota to cover day to day duties.
• Ensure team operates effectively and efficiently in a controlled manner, within Service Levels and in compliance with regulatory obligation and firm standards
• Participate in any relevant projects
• Fulfil your obligations to escalate all matters of concern pertinent to your area to your manager in a timely manner.
• Adheres to internal procedures, controls and regulatory requirements at all times. Maintains high quality records and administers all transactions in a timely manner. Works in a flexible, co-operative manner with team members to deliver high quality service.
• Processing complaints/breaches at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence. Identifies reporting risks and breaches immediately to the Operational Manager and/or the relevant control/risk/data/compliance departments.

To be successful in this role, we’re seeking the following:

• Excellent attention to detail, prioritisation and time management required
• Good working knowledge of Excel, Word & Access
• Knowledge of Financial Industry is preferable
• Client focused with a willingness to understand and assist with complex client queries
• Experience of team leadership is preferable
• Good understanding of ISA’s/Pensions and the tax regime in which they operate is preferable.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg’s Gender Equality Index (GEI)
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• Best Places to Work for Disability Inclusion , Disability: IN – 100% score
• 100 Best Workplaces for Innovators, Fast Company
• CDP’s Climate Change ‘A List’
• Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.

Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.